ACS Behavioral Health Responder Supervisor

ACS Behavioral Health Responder Supervisor

Salary

$76,398.40 - $78,644.80 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2700151

Department

Community Safety Department

Division

CM-Mental & Behavioral Response

Opening Date

08/11/2026

Closing Date

8/26/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Supervise, plan, and oversee the work of professional behavioral health responders, support staff and department activities to include community response as well as the formulation of policies in accordance with Federal and/or State regulations; coordinate assigned activities with other divisions, departments and outside agencies; provide highly responsible and complex administrative support to the Community Safety Department management team.

This is a safety sensitive position subject to random drug/alcohol testing.

Work under potentially abusive, hazardous or emergency conditions.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Plan, organize, assign, supervise, review and evaluate the work of professional and support staff.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Contribute to the overall quality of the units service provision by developing and coordinating work teams; provides professional development and monitors work activities to ensure compliance with established policies and procedures.
• May prepare statistical reports and summaries.
• Represent the Albuquerque Community Safety Department in meetings with service providers and other public and private organizations.
• Coordinate and assist with Emergency Communications Centers of Police and Fire Rescue Departments to establish and oversee assignment of calls; monitor call response times and coordinate co-responses.
• Oversee and respond in person or by phone to 911 requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police or EMT response.
• Present and meet with members of educational institutions, community groups and the public;
• Provide complex and sensitive management and programmatic support; provide recommendations to upper management.
• Assist in developing goals, objectives, policies, procedures and work standards.
• Review and analyze and make recommendations regarding matters such as organizational structure; team and quality improvement alternative and legal/regulatory development and implementation.
• Evaluate employee performance and completes performance evaluations for designated staff.
• Serve as the first level of counsel for employees; communicate effectively with all those encountered in the course of work.
• Examine supporting documentation to establish proper authorization and conformance with agreements, contracts, and state and federal regulations.
• Supervise and oversee safety procedures to ensure public safety and security procedures are followed.
• Represent ACS to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with other divisions, departments and outside agencies and organizations.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in assigned areas.
• Respond to and resolve difficult and sensitive inquiries from responders and address concerns or complaints from consumers.
• Perform other related duties and responsibilities as assigned.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Masters degree from an accredited university or college; and

Four (4) years experience in social services, behavioral health, public health, emergency management, criminal justice, human services, law enforcement, emergency communications/dispatch, corrections, or a related behavioral health or public safety field, psychology, counseling, behavioral health, public health, emergency management, criminal justice, sociology, or a related health or public safety discipline.

To Include two (2) years supervisory experience in one or more elements of a comprehensive social service or health related field.

Possession of any of the following licenses or certifications preferred: Licensed Masters of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP), Clinical Nurse Specialist (CNS).

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License, or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within 6 months from date of hire.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Must have the ability to work flexible hours, including nights, weekends and holidays as required.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Are you able to work flexible hours, including nights, weekends, and holidays as required?

• Yes
• No

02

Do you possess a Licensed Master of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP), Clinical Nurse Specialist (CNS)?

• Yes
• No

03

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

04

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

06

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV