ACS-Behavioral Health Responder Tier 2

ACS-Behavioral Health Responder Tier 2

Salary

$59,862.40 - $62,067.20 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2700112

Department

Community Safety Department

Division

CM-Mental & Behavioral Response

Opening Date

07/28/2026

Closing Date

8/13/2026 11:59 PM Mountain

Bargaining Unit

CW

• Description
• Benefits
• Questions

Position Summary

Respond in person or by phone to requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police or EMT response.

This is a safety sensitive position subject to random drug/alcohol testing.

Work under potentially abusive, hazardous or emergency conditions

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Respond in person or by phone to 911 requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police or EMT response.
• Assess safety, determine services needed, and make appropriate referrals, giving consideration to client preferences.
• Provide short term, solution focused intervention.
• Develop or participate in the development of safety plans or crisis management plans to assist individuals in maintaining personal safety and the safety of those around them.
• Provide case management assessment and follow-up.
• Coordinate with City staff and service providers to help connect the community with a continuum of care.
• Attend community meetings as assigned.
• Stay up-to-date with new trends, culturally relevant models and innovations within the assigned area of responsibility.
• Dissemination of information about city resources and assistance.
• Respond to requests for assistance from individuals, schools and social service agencies; refer and occasionally provide transportation to local treatment providers and other appropriate locations.
• Provide supportive guidance to other department staff members and communicate effectively with all those encountered in the course of work.
• Demonstrate culturally sensitive care to individuals and families and preserves strict confidentially of information.
• Prepare written reports, maintain client records and statistical data.
• Operate city vehicles and radio equipment when responding to on-scene situations.
• Evaluate a wide range of crisis issues and supply appropriate information and referral services and employ appropriate intervention techniques to resolve/mitigate crisis situations.
• Provide crisis support and connection to sexual assault services for victims of sexual assault, molestation and other related crimes.
• Ensure department visibility with key stakeholders in community.
• Promote the department within the community through participation in meetings with community partners, health fairs and community events.
• Educate community about department's role.
• May respond to emergency situations in an on-call capacity.
• Communicate clearly and effectively with individuals in crises situations, community groups and general public.

SUPPLEMENTAL FUNCTIONS:

• Perform related duties and other assignments as needed.
• Successful completion of annual trainings (mental health first aid, CEU, and CPR first aid).

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Masters degree from an accredited university or college; and

Four (4) years experience in social services , behavioral health, public health, emergency management, criminal justice, human services, law enforcement, emergency communications/dispatch, corrections, or a related behavioral health or public safety field, psychology, counseling, behavioral health, public health, emergency management, criminal justice, sociology, or a related health or public safety discipline.

Possession of any of the following licenses or certifications preferred: Licensed Master of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP), Clinical Nurse Specialist (CNS)

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License, or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Must have the ability to work flexible hours, including nights, weekends and holidays as required.

Bilingual (Spanish/English) preferred.

Working Conditions

Environmental:

This position will primarily be assigned to the field, with occasional office reporting.

Physical:

May require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time. Must be able to operate while wearing PPE, such as Body Armor, gloves, mask and protective outer clothing.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Are you bilingual in English/Spanish?

• Yes
• No

02

Are you able to work flexible hours including evenings, weekends and holidays as required?

• Yes
• No

03

Do you possess one of the following licenses: Licensed Independent Social Worker (LISW), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP) or Clinical Nurse Specialist (CNS)?

• Yes
• No

04

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

05

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

06

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV