ACS- Street Outreach Supervisor

ACS- Street Outreach Supervisor

Salary

$76,398.40 - $78,644.80 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2700169

Department

Community Safety Department

Division

CM-Mental & Behavioral Response

Opening Date

09/16/2026

Closing Date

10/1/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

The Street Outreach team works to engage and build rapport with unsheltered individuals and families experiencing homelessness. The Albuquerque Community Safety Street Outreach Supervisor provides direction, oversight and coordination of the Street Outreach program; manage, oversee, coordinate and supervise assigned staff and support to ensure programmatic compliance and goals. Directs and develops plan, schedule, and policies; coordinates assigned activities with other divisions, departments and outside agencies. Provides highly responsible and complex administrative support to the Albuquerque Community Safety (ACS) Department management team.

This is a safety sensitive position subject to random drug/alcohol testing.

Work under potentially abusive, hazardous or emergency conditions.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Direct, oversee, coordinate, and participate in variety of assigned tasks relative to Street Outreach program; provide coordinated response to identified encampments with the potential of encountering large number of occupants, environmental hazards such as human waste, syringes, and fire risk; and in located near or in areas including but not limited to tunnels, drainages, freeways, and isolated outdoor spaces.
• Oversee and supervise Street Outreach team and participate in responding to and addressing community issues; respond in person or by phone to 911 requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police or EMT response.
• Plan, coordinate, and develop Street Outreach and support work teams; provide professional development and monitor work activities to ensure compliance with established policies and procedures.
• Develop, coordinate, and participate in assigning daily and weekly strategic encampment response to designated staff.
• Supervise and oversee safety procedures to ensure public safety and security procedures are followed.
• Coordinate and assist with Emergency Communications Centers of Police and Fire Rescue Departments; establish and oversee assignment of calls; monitor call response times and coordinate co-responses.
• Provide insight and direction in developing Street Outreach goals, objectives, policies, procedures and work standards; focus to connecting a continuum of care to individuals experiencing homelessness in encampments.
• Evaluate and advise regarding programmatic operational matters; organizational structure, team development, and services and supports improvements and efficiencies.
• Review and analyze City of Albuquerques encampment applications and other reports of encampments from a variety of sources; to includes 311, Albuquerque Police Department, City Departments, and citizens.
• Assist coordinators in transitioning clients into services, programs, resources, shelters and make appropriate referrals, considering client preferences.
• Ensure documentation conforms to established procedures and processes; proper authorization and conformance with agreements, contracts, and state and federal regulations are in compliance.
• Represent the Street Outreach program and ACS to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with other divisions, departments and outside agencies and organizations.
• Participate in the hiring of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; conduct performance evaluations for designated staff.
• Develop, review, and coordinate data collection, statistical reports, and program reports; assist and prepare relevant reports.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in assigned areas.
• Respond to and resolve difficult and sensitive inquiries from responders and address concerns or complaints from consumers.
• Perform other related duties and responsibilities as assigned.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Masters degree from an accredited university or college; and

Four (4) years' experience in social services or health related field; and

To Include two (2) years supervisory experience in one or more elements of a comprehensive social service or health related field.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within 6 months from date of hire.

Possession of a valid CPR and First Aid certificate within six (6) months from date of hire.

May work evening, night, weekend and holiday shifts.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI).

Working Conditions

Environmental:

Office and field environment; exposure to computer screens; travel from site to site; exposure to heat, cold, and environmental hazards.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time. Must be able to operate while wearing PPE, gloves, mask, and protective outer clothing.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess experience working with homeless programs?

• Yes
• No

02

Are you able to work flexible hours, including nights, weekends, and holidays as required.

• Yes
• No

03

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

04

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

06

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV