ACT Case Manager

ACT Case Manager

Help People Build Lives of Meaning, Purpose, and Recovery

At First Step House, our mission is simple: We help people build lives of meaning, purpose, and recovery.

We are seeking a compassionate, resourceful, and community-focused Case Manager to join our Assertive Community Treatment (ACT) Team. This role is ideal for someone who is passionate about helping individuals overcome barriers, access resources, and build stable, meaningful lives in the community.

As an ACT Team Case Manager, you won't be sitting behind a desk all day. You'll work directly with clients in their homes, shelters, community settings, and wherever support is needed. You'll serve as an advocate, coach, and connector, helping individuals navigate complex systems while empowering them to achieve their own recovery goals.

Looking for Better Work-Life Balance?

Enjoy a 36-hour work week while maintaining full-time benefits.

Pay: $46,353.60 annually

Schedule: Monday-Friday with flexible hours

Benefits:

• 15 Paid Holidays Annually - Including Your Birthday
• Robust Paid Time Off Program
• 401(k) Employer Match up to 5%
• Annual Merit Increase & Bonus Opportunities
• Medical, Dental, Vision & Life Insurance
• Mission-driven work that changes lives
• Supportive and collaborative team culture

About the ACT Team

The Assertive Community Treatment (ACT) Team provides intensive, community-based services to adults living with serious mental illness, including:

• Schizophrenia
• Schizoaffective Disorder
• Bipolar Disorder
• Major Depression with Psychotic Features
• Co-occurring Substance Use Disorders

Our multidisciplinary team includes psychiatrists, nurses, therapists, case managers, peer support specialists, and substance use counselors working together to provide comprehensive, person-centered care.

What You'll Do

As a Case Manager, you'll help clients access the resources and supports they need to live successfully in the community.

Key Responsibilities

• Assist clients in securing and maintaining stable housing
• Help clients apply for and maintain benefits including SSI, SSDI, Medicaid, SNAP, and other entitlement programs
• Connect clients to community resources, transportation, employment services, food assistance, and other supports
• Provide life-skills coaching related to budgeting, meal preparation, hygiene, transportation, and independent living
• Advocate for clients with housing providers, community agencies, healthcare systems, and government programs
• Coordinate services with therapists, nurses, psychiatrists, peer support specialists, and community partners
• Support clients involved with the legal system, including probation, parole, and court programs
• Conduct community-based visits in homes, shelters, and other locations
• Participate in daily interdisciplinary team meetings
• Maintain accurate and timely documentation in the Electronic Medical Record (EMR)
• Participate in rotating weekday evening on-call coverage.

Why You'll Love This Role

• Make a meaningful difference in the lives of individuals experiencing serious mental illness
• Help clients overcome barriers to housing, healthcare, benefits, and community integration
• Work in a supportive, multidisciplinary team environment
• Build strong relationships and witness real recovery outcomes
• Spend your time in the community helping people where they are
• Join an organization committed to recovery, dignity, and hope

Qualifications

Required

• Bachelor's Degree in Social Work, Psychology, Human Services, or a related field
• Valid Driver's License and insurability
• CPR/BLS Certification
• Ability to travel throughout the community to provide services
• Strong organizational, communication, and advocacy skills

Preferred

• Master's Degree (MSW or related field)
• Utah licensure or license-eligible status (CSW-I, LCSW, ACMHC, or LCMHC)
• Two or more years of experience in case management, community mental health, social services, or related human services work
• Experience serving adults with serious mental illness
• Experience coordinating housing, benefits, and community resources
• Experience working with co-occurring mental health and substance use disorders
• Mental Health Officer designation (or ability to obtain)

What We're Looking For

The ideal candidate is:

• Passionate about helping others achieve recovery and independence
• Skilled at navigating community systems and resources
• Comfortable working independently in community settings
• Recovery-oriented, trauma-informed, and strengths-based
• Organized and able to manage multiple priorities
• An effective advocate and problem-solver
• Collaborative and team-focused

At First Step House, you'll join a team that believes recovery is possible and works every day to help individuals build healthier, more meaningful lives.

To learn more about our organization, visit: www.firststephouse.org

For employee testimonials and additional opportunities: https://firststephouse.org/employment-opportunities/

First Step House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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