Apple iPad, Call Centers, Call Volume, Cisco Network Systems, Customer Support/Service, Data Recovery, Identify Issues, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Remote Desktop Services (fka Terminal Services), Network Administration/Management, Print Server, Printers, ServiceNow, Software Administration, Software Engineering, Technical Support, VPN (Virtual Private Network), Videoconferencing, Web Browsers, WebEx, Wi-Fi, iOS, iTunes
Client: State of TN/TN DOT
Job ID: 65831
Job Title: Service Desk Personnel
Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
Estimated Duration: 07/13/2026 - 07/13/2027
Onsite
Description
- THIS REQUISITION IS BEING REOPENED FOR ADDITIONAL CANDIDATE SUBMISSIONS
- Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
- Must be able to lift at least 50 pounds.
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
Schedule
- Days Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
- Hours/Day - 7.5
- Time Zone - CST
- Shifts - Shift 1
- Start Time - 8:00 AM
- End Time - 4:30 PM
- Active - Yes