Acute Order Coordinator - Long Term Care Pharmacy

ResidentRX Pharmacy

Brighton, MI

• Acute Order Coordinator
• Full-Time, Mon-Fri, 10-6:30

Employee First Benefits:
• Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• Generous PTO/Holiday
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!

• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• Peer Recognition Program with quarterly and annual prizes
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

Acute Order Coordinator

To serve as the pharmacy’s front-line coordinator for time-sensitive medication orders, ensuring acute and urgent prescriptions are identified early, reviewed promptly, and advanced through a defined process so that residents receive critical medications as quickly as possible. This role is central to ResidentRx’s proactive, pharmacy-driven model for medication access.

Responsibilities

• Monitor incoming medication orders throughout the day to identify acute and time-sensitive prescriptions, including new admits, antibiotics, pain medications, insulins, and steroids.
• Initiate the acute order process immediately upon identifying a qualifying order, rather than allowing it to wait in the general queue.
• Review acute orders for clinical completeness, flagging missing information, potential interactions, or prior authorization requirements close to the time the order is received.
• Coordinate with prescribers, community staff, and pharmacists to verify orders, resolve issues, and obtain any required authorizations.
• Arrange backup fill and delivery logistics for acute medications, targeting same-day delivery to the community when clinically appropriate.
• Communicate proactively with community teams regarding order status, expected delivery timing, and any delays or issues that arise.
• Maintain accurate documentation of all acute order activity, including timestamps, actions taken, and outcomes, to support operational reporting and quality improvement.
• Track and escalate orders that encounter barriers such as stock-outs, prior authorization holds, or prescriber response delays, working to resolve them before end of day.
• Collaborate with the pharmacy team to distinguish between acute orders requiring immediate intervention and routine orders that follow the standard nightly UPS delivery process.
• Support the onboarding of new communities by helping establish acute order expectations and communication workflows.
• Participate in the Quality Management Program by reporting quality-related concerns through appropriate channels. Reporting events related to patient safety is mandatory.
• Perform all other duties as assigned by the Pharmacy Manager or operations leadership.

Core Competencies

• Proactive Mindset – Anticipates problems before they escalate. Does not wait to be told something is urgent; identifies it, acts on it, and follows through.
• Clear Communication – Communicates directly and effectively with prescribers, community staff, and pharmacy team members. Keeps people informed without being asked.
• Problem Solving – Thinks through barriers quickly and works toward solutions. When a prior auth is needed, a medication is out of stock, or a prescriber is unresponsive, this person finds a path forward.
• Team Orientation – Works collaboratively across the pharmacy team, supports colleagues during high-volume periods, and contributes to a positive, reliable team environment.
• Urgency and Follow-Through – Operates with a sense of urgency appropriate to the clinical situation. Tracks open items and does not let things fall through the cracks.
• Adaptability – Adjusts to shifting priorities throughout the day as new orders come in and situations change. Comfortable working in a fast-paced environment where no two days look the same.
• Attention to Detail – Accurately documents actions, catches discrepancies in orders, and maintains a high standard of precision even under time pressure.

Knowledge, Skills, and Abilities

• High school diploma or equivalent (required).
• Valid state pharmacy technician registration (where required).
• National Pharmacy Technician Certification (CPhT) preferred.
• 1–2 years of pharmacy experience, preferably in long-term care.
• Experience with pharmacy medication order input and processing.
• Understanding of prior authorization processes, insurance adjudication, and third-party plan parameters.
• Familiarity with acute medication categories (antibiotics, controlled substances, insulins, steroids) and their clinical urgency.
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks simultaneously.
• Excellent communication skills, both written and verbal, with the ability to work effectively with prescribers, community staff, and pharmacy team members.
• Ability to remain calm and focused under pressure, particularly during high-volume order periods.
• Proficiency in pharmacy software systems, including order entry, tracking, and documentation tools.
• Detail-oriented with strong follow-through on open items and escalations.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.
• Self-motivated with the ability to work independently while keeping the broader team informed.
• Dependable attendance and punctuality to ensure timely patient care.
• Willingness to cross-train and adapt to evolving workflows as the pharmacy operation scales.
• Flexibility to work evenings, weekends, and holidays as necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves in-office work and may include long periods of sitting. The employee is frequently required to stand, talk, hear, use hands and fingers, handle or operate objects and controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.

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