ADA Coordinator

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The Executive Office of Health and Human Services (EOHHS) is seeking a dedicated and mission-driven ADA Coordinator to join the Office of Diversity, Equity, Inclusion and Access (ODEIA). This is an exceptional opportunity to make a meaningful impact within one of the largest and most influential public service organizations in Massachusetts. Serving more than 1 in 3 residents of the Commonwealth and supporting a workforce of over 24,000 employees, EOHHS is committed to fostering an environment where accessibility, inclusion, and equal opportunity are embedded into every aspect of its work. In this highly visible role, the ADA Coordinator will help ensure that employees, applicants, and members of the public have equitable access to programs, services, and employment opportunities while advancing a culture of inclusion and belonging across the secretariat.

Reporting to the Deputy Director of DEIA, the ADA Coordinator will serve as a trusted resource and subject matter expert on disability accommodation and accessibility matters, supporting compliance with federal and state laws including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act. This position offers the opportunity to collaborate with leaders, employees, applicants, vendors, and stakeholders across multiple agencies to develop innovative solutions, improve processes, and strengthen accessibility initiatives. The ideal candidate will bring a strong understanding of disability rights, accommodation practices, and accessibility standards, along with exceptional communication, problem-solving, and relationship-building skills. Candidates who are passionate about advancing equity, removing barriers, and helping create an accessible and inclusive workplace where all individuals can thrive will find this role both rewarding and impactful.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Serve as the primary ADA Coordinator, ensuring compliance with applicable federal and state disability and workplace accommodation laws, regulations, and policies.
• Act as the primary point of contact for employees, applicants, managers, and stakeholders regarding accommodation requests, accessibility concerns, disability-related inquiries, and pregnancy-related workplace accommodations.
• Manage the full accommodation process from intake through resolution, including conducting interactive discussions, assessing requests, developing accommodation recommendations, and ensuring timely and equitable outcomes.
• Maintain comprehensive records of accommodation requests, case activities, decisions, and resolutions across multiple tracking and human resources systems.
• Coordinate the procurement, distribution, installation, and implementation of assistive technology, adaptive equipment, and other accommodations to support employee accessibility needs.
• Draft correspondence, determinations, reports, and supporting documentation related to ADA and PWFA requests while ensuring compliance with legal and policy requirements.
• Conduct reviews of facilities, programs, services, policies, and practices to identify accessibility barriers, evaluate compliance, and recommend corrective actions and process improvements.
• Analyze accommodation trends, track key metrics, develop reports, and recommend strategies that improve efficiency, responsiveness, and overall program effectiveness.
• Collaborate with ODEIA leadership and agency partners to advance accessibility initiatives, promote universal design principles, and strengthen disability inclusion throughout the workplace.
• Develop and deliver training, presentations, and educational resources for managers and staff on topics related to disability rights, accessibility, reasonable accommodations, self-identification, and compliance obligations.
• Support workforce diversity and inclusion efforts by helping implement initiatives designed to increase the recruitment, retention, engagement, and advancement of individuals with disabilities across EOHHS.

Preferred Qualifications:

• Knowledge of federal and state laws governing disability rights, workplace accommodations, equal employment opportunity, accessibility, and nondiscrimination, including the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act (PWFA).
• Experience managing and coordinating reasonable accommodation requests in a complex organizational environment, document confidentiality, including conducting the interactive process and developing accommodation solutions.
• Demonstrated ability to interpret laws, regulations, policies, and guidance related to disability access, employment practices, and workplace accommodations.
• Strong written and verbal communication skills, with the ability to effectively communicate complex information and build productive relationships with employees, applicants, managers, executives, and external partners.
• Skilled in developing correspondence, reports, presentations, policies, procedures, and documentation related to accommodation and accessibility programs.
• Familiarity with accessibility standards, universal design principles, assistive technologies, and best practices for creating accessible and inclusive workplaces and public-facing services.
• Capacity to manage multiple priorities simultaneously, exercise sound judgment, maintain confidentiality, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including experience tracking data, developing metrics, analyzing trends, and making recommendations to improve processes and outcomes.
• Experience designing and delivering training, educational programs, or presentations related to accessibility, disability inclusion, accommodations, diversity, equity, inclusion, and compliance topics.
• Ability to work both independently and collaboratively, influence stakeholders without formal authority, and contribute to initiatives that advance accessibility, equity, and inclusion across a large and diverse organization.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, Outlook, SharePoint and Teams.

About the Executive Office of Health and Human Services (EOHHS):

The Executive Office of Health and Human Services works with many of Massachusetts' most vulnerable residents. We support individuals with intellectual and developmental disabilities; older adults; blind, deaf, and hard of hearing residents; those struggling with substance use disorders, mental illness, or co-occurring illness; refugees and immigrants; system-involved youth; survivors of sexual assault, domestic violence, and human trafficking; and many more people throughout the Commonwealth.

Our workforce of more than 24,000 employees is committed to reducing health disparities, strengthening the social safety net, and increasing access to high-quality, affordable care and services. EOHHS provides access to medical and behavioral healthcare, long-term services and supports, nutritional and financial assistance, and countless other programs that impact residents across Massachusetts.

All told, EOHHS agencies and programs directly serve one in every three Massachusetts residents and touch the lives of every individual across the Commonwealth.

Learn more: EOHHS

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

'',''!*!

The Executive Office of Health and Human Services (EOHHS) is seeking a dedicated and mission-driven ADA Coordinator to join the Office of Diversity, Equity, Inclusion and Access (ODEIA). This is an exceptional opportunity to make a meaningful impact within one of the largest and most influential public service organizations in Massachusetts. Serving more than 1 in 3 residents of the Commonwealth and supporting a workforce of over 24,000 employees, EOHHS is committed to fostering an environment where accessibility, inclusion, and equal opportunity are embedded into every aspect of its work. In this highly visible role, the ADA Coordinator will help ensure that employees, applicants, and members of the public have equitable access to programs, services, and employment opportunities while advancing a culture of inclusion and belonging across the secretariat.

Reporting to the Deputy Director of DEIA, the ADA Coordinator will serve as a trusted resource and subject matter expert on disability accommodation and accessibility matters, supporting compliance with federal and state laws including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act. This position offers the opportunity to collaborate with leaders, employees, applicants, vendors, and stakeholders across multiple agencies to develop innovative solutions, improve processes, and strengthen accessibility initiatives. The ideal candidate will bring a strong understanding of disability rights, accommodation practices, and accessibility standards, along with exceptional communication, problem-solving, and relationship-building skills. Candidates who are passionate about advancing equity, removing barriers, and helping create an accessible and inclusive workplace where all individuals can thrive will find this role both rewarding and impactful.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Serve as the primary ADA Coordinator, ensuring compliance with applicable federal and state disability and workplace accommodation laws, regulations, and policies.
• Act as the primary point of contact for employees, applicants, managers, and stakeholders regarding accommodation requests, accessibility concerns, disability-related inquiries, and pregnancy-related workplace accommodations.
• Manage the full accommodation process from intake through resolution, including conducting interactive discussions, assessing requests, developing accommodation recommendations, and ensuring timely and equitable outcomes.
• Maintain comprehensive records of accommodation requests, case activities, decisions, and resolutions across multiple tracking and human resources systems.
• Coordinate the procurement, distribution, installation, and implementation of assistive technology, adaptive equipment, and other accommodations to support employee accessibility needs.
• Draft correspondence, determinations, reports, and supporting documentation related to ADA and PWFA requests while ensuring compliance with legal and policy requirements.
• Conduct reviews of facilities, programs, services, policies, and practices to identify accessibility barriers, evaluate compliance, and recommend corrective actions and process improvements.
• Analyze accommodation trends, track key metrics, develop reports, and recommend strategies that improve efficiency, responsiveness, and overall program effectiveness.
• Collaborate with ODEIA leadership and agency partners to advance accessibility initiatives, promote universal design principles, and strengthen disability inclusion throughout the workplace.
• Develop and deliver training, presentations, and educational resources for managers and staff on topics related to disability rights, accessibility, reasonable accommodations, self-identification, and compliance obligations.
• Support workforce diversity and inclusion efforts by helping implement initiatives designed to increase the recruitment, retention, engagement, and advancement of individuals with disabilities across EOHHS.

Preferred Qualifications:

• Knowledge of federal and state laws governing disability rights, workplace accommodations, equal employment opportunity, accessibility, and nondiscrimination, including the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act (PWFA).
• Experience managing and coordinating reasonable accommodation requests in a complex organizational environment, document confidentiality, including conducting the interactive process and developing accommodation solutions.
• Demonstrated ability to interpret laws, regulations, policies, and guidance related to disability access, employment practices, and workplace accommodations.
• Strong written and verbal communication skills, with the ability to effectively communicate complex information and build productive relationships with employees, applicants, managers, executives, and external partners.
• Skilled in developing correspondence, reports, presentations, policies, procedures, and documentation related to accommodation and accessibility programs.
• Familiarity with accessibility standards, universal design principles, assistive technologies, and best practices for creating accessible and inclusive workplaces and public-facing services.
• Capacity to manage multiple priorities simultaneously, exercise sound judgment, maintain confidentiality, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including experience tracking data, developing metrics, analyzing trends, and making recommendations to improve processes and outcomes.
• Experience designing and delivering training, educational programs, or presentations related to accessibility, disability inclusion, accommodations, diversity, equity, inclusion, and compliance topics.
• Ability to work both independently and collaboratively, influence stakeholders without formal authority, and contribute to initiatives that advance accessibility, equity, and inclusion across a large and diverse organization.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, Outlook, SharePoint and Teams.

About the Executive Office of Health and Human Services (EOHHS):

The Executive Office of Health and Human Services works with many of Massachusetts' most vulnerable residents. We support individuals with intellectual and developmental disabilities; older adults; blind, deaf, and hard of hearing residents; those struggling with substance use disorders, mental illness, or co-occurring illness; refugees and immigrants; system-involved youth; survivors of sexual assault, domestic violence, and human trafficking; and many more people throughout the Commonwealth.

Our workforce of more than 24,000 employees is committed to reducing health disparities, strengthening the social safety net, and increasing access to high-quality, affordable care and services. EOHHS provides access to medical and behavioral healthcare, long-term services and supports, nutritional and financial assistance, and countless other programs that impact residents across Massachusetts.

All told, EOHHS agencies and programs directly serve one in every three Massachusetts residents and touch the lives of every individual across the Commonwealth.

Learn more: EOHHS

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

'',''!*!

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor''s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor''s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor''s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor''s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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