ADA Program Supervisor (ADA Coordinator) - BRTA

ADA Program Supervisor (ADA Coordinator) - BRTA  

Hourly Wage Range: $23.10 - $26.20

Knowledge and Experience:

• High School Diploma or equivalent.
• Minimum two (2) years of transit industry experience.
• Union/ Collective Bargaining Experience.
• Computer literate.
• Well versed on Microsoft Office 365 applications
• Strong knowledge of ADA compliance practices.
• Strong knowledge of Paratransit eligibility processes.

Skills:

• Excellent Customer Service skills
• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Strong practical skills.
• Strong analysis and problem-solving skills.
• Basic math skills.
• Ability to work in a union environment.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.

Key Accountabilities:  

ADA Compliance & Program Oversight

• Ensure paratransit operations comply with all ADA regulations, including 49 CFR Part 37 requirements
• Develop, implement, and maintain policies and procedures aligned with federal, state, and local regulations
• Ensure adherence/compliance to ADA service criteria (e.g., on-time performance, capacity constraints, trip denials)
• Respond to customer comments related to all Mobility Services modes

Eligibility Administration

• Oversee the ADA paratransit eligibility certification process, including application review, functional assessments, and appeals
• Ensure eligibility determinations are accurate, timely, and compliant with regulatory standards

Operations Coordination

• Collaborate with operations teams and service providers to ensure effective delivery of paratransit services
• Investigate service issues and implement corrective actions

Customer Experience & Advocacy

• Serve as the primary point of contact for ADA-related inquiries, complaints, and appeals
• Resolve customer concerns in a professional, timely, and empathetic manner
• Promote equitable and accessible transportation services through outreach and education

Data Analysis & Reporting

• Track, analyze, and report key performance metrics (KPIs) related to service delivery and ADA compliance
• Prepare reports for management, regulatory agencies, and audits
• Identify trends and recommend operational improvements

Training & Stakeholder Engagement

• Provide ADA compliance training to staff, contractors, and operators
• Engage with stakeholder groups, including advocacy organizations and advisory committees
• Represent the agency in public meetings, hearings, and community forums

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.