Adjustment Analyst I

Overview

\n

Under direction of the Director of Credit and Credit Managers, has responsibility for all research, investigation and resolution for returns, charge backs & deduction issues for an assigned group of customers.

\n

\n

Essential Duties and Responsibilities:

\n

· Issue and distribute Return Authorizations (RA) following company policy

\n

· Investigate and resolve all chargebacks and deductions. Work with customer, sales team or other Weyco Group personnel as needed.

\n

· In response to returns, chargebacks or deductions, issue appropriate credit memos

\n

· Research and resolve all customer refusals

\n

· Investigate and resolve all price discrepancies

\n

· Investigate all shortages for validity. Trace shipments and provide POD’s as needed

\n

· Help resolve customer (inside and outside) concerns/inquiries by performing investigation and communicating those findings. These could involve problems with items such as invoices, shipping issues or product problems/resolutions

\n

· Research all freight claims for shipping issues

\n

· Print invoice copies as needed

\n

· Match appropriate paperwork to prepare for documentation input and filing

\n

· Work with reports as needed

\n

· Perform other duties as assigned

\n

\n

Education and/or Experience:

\n

· Experience in deduction management required. Credit or customer service preferred, but not required

\n

\n

Other Skills and Abilities:

\n

· Customer focused

\n

· Patience when dealing with internal and external customers

\n

· Ability to remain flexible to changing work priorities and work load

\n

· Able to take direction

\n

· Detail oriented

\n

· Multi-tasker with strong organizational skills

\n

· Strong communication skills in multiple mediums

\n

· Able to work in a fast paced, team-oriented environment

\n

\n

Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to:

\n

\n

Weyco Group, Inc.

\n

333 W. Estabrook Blvd

\n

Glendale, WI 53212

\n

Attn: Human Resources

\n

E-mail: hr@weycogroup.com

\n

Fax: 414-908-1602