Fast-Paced Manufacturing Office – Detail Oriented Required
Location: Brooklyn, NY
Full-Time | In-Office
About Us
We are a busy wholesale sign manufacturing company serving trade professionals across the country. Our office environment is fast-paced, team-oriented, and focused on accuracy and responsiveness.
We are looking for a dependable Administrative Assistant who enjoys staying organized, handling communication, and keeping operations running smoothly.
The Role
At CAB Signs, the Admin Assistant plays a key role in keeping customers happy and operations organized.
In this role, you will be the go-to person for customer communication, front desk coordination, data entry, and office support. A successful candidate is attentive, detail-oriented, responsive, and able to stay calm and professional in a fast-paced environment.
This is a dynamic role that combines customer service, office coordination, and administrative support.
Essential Responsibilities
Customer Service & Communication
- Answer incoming phone calls and customer emails promptly and professionally
- Provide job status updates and assist customers with questions or concerns
- Process customer payments and assist with pickup notifications
- Ensure customers feel supported and communicated with throughout the order process
Front Desk & Office Coordination
- Greet customers, vendors, and job applicants visiting the office
- Handle customer pickup routines and delivery sign-offs
- Notify managers of scheduled appointments and arrivals
- Help maintain a professional and organized office environment
Data Entry & Order Processing
- Enter customer orders and quotes into our internal management system (ShopVox)
- Assist with tracking workflow and maintaining accurate records
- Support basic reporting and operational organization
Invoicing & Accounts Receivable Support
- Assist with invoicing and accounts receivable routines
- Ensure financial transactions are entered accurately and on time
- Follow up internally regarding outstanding payments when needed
Daily Reporting
- Compile and send daily reports to management
- Help track workflow, customer communication, and operational progress
Daily Standards & Expectations
- Answer and return customer calls promptly (goal: 95% of calls answered)
- Stay engaged and productive during working hours
- Complete end-of-day reporting consistently
- Maintain strong attendance and reliability
- Take ownership of problems and solutions
- Maintain a positive, team-oriented mindset
What We're Looking For
- Strong communication and customer service skills
- High attention to detail and organization
- Comfortable multitasking in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and accountability
- Comfortable using computers and learning new software systems
- Experience with administrative work, customer service, or office coordination is a plus
Preferred Qualities
- Problem solver mindset
- Fast learner
- Calm under pressure
- Team player who communicates well with others
- Takes initiative instead of waiting to be told what to do
Compensation & Schedule
- Full-time position
- Monday–Friday
- Compensation based on experience