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Admin Clerical-Subject Matter Expert-Contractor

Artech LLC

Hyattsville, MD(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Case Management, Communication Skills, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Documentation, Follow Through, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Microsoft Excel, Microsoft PowerPoint, Multitasking, Operational Support, Operations Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Service Level Agreement (SLA), Technical Support, Time Management, Typing, Validation Testing, Willing to Travel, Writing Skills
LOCATION
Hyattsville, MD
POSTED
30+ days ago

Job Title: Data Operations / Case Management Specialist

Location: Remote
Duration: 8 Months Contract

Work Location & Schedule

  • Remote Option: Yes (GA, CO, Mid-Atlantic)
  • Travel Requirement: Yes (10%)
  • Expected Shift: 8:30 AM 5:00 PM (local time)
  • Patient Access Building Work: No

Role Overview

This role focuses on supporting operational workflows through accurate data entry, case management, and coordination with cross-functional teams. The position requires strong attention to detail, system proficiency, and the ability to manage multiple cases efficiently while ensuring timely resolution.

Key Responsibilities

  • Perform accurate data entry for customer, account, and case information
  • Route cases to appropriate functional teams
  • Follow up on open cases to ensure timely resolution
  • Validate data for completeness, consistency, and accuracy
  • Maintain and update case records with detailed documentation
  • Track and manage multiple cases across different stages
  • Collaborate with internal teams including billing, claims, eligibility, and technical support

Top Skills Required

  • High attention to detail with minimal data entry errors
  • Strong typing proficiency (speed and accuracy)
  • Data validation and quality checking skills
  • Comfort working with CRM tools, case management systems, Excel, and internal databases

Required Qualifications

  • High School Diploma
  • 7 10 years of related experience
  • Proficiency with Client tools

Preferred Qualifications

  • Associate or Bachelor s degree
  • Experience with Excel, PowerPoint, project tracking systems, and data tracking systems

Preferred Experience

  • Background in healthcare operations, benefits, or claims workflows
  • Knowledge of HIPAA practices (if applicable)
  • Familiarity with SLAs and performance metrics for case resolution

Core Competencies

  • Strong written and verbal communication skills
  • Organization and time management across multiple tasks
  • Problem-solving and ability to identify missing information
  • Customer service mindset with focus on quality and responsiveness
  • Adaptability to changing priorities and workflows
  • Task tracking and follow-through to meet resolution timelines
  • Collaboration with cross-functional teams
  • Accurate and thorough documentation of case activities

Interview Process

  • Virtual interview process

About the Company

A

Artech LLC

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