Admin Computer Support Specialist

Health Advocates Network is currently seeking a Computer Support Specialists to work at a facility in Albany, NY. These are registry positions with our company.

Pay Rate: $18 / hour

Shift details:

• 8 hrs - 8 AM to 5 PM

Knowledge, Skills, & Abilities:
• Experience with ServiceNow or otherticket or case managementsoftware is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing.
• Ability to run SQL scripts or queries is a plus
Preferred Level of Education:
• High School graduate with some college; computerscience related degree is preferred.

Basic Duties(training is provided on-site):
• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages asthey come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to
pinpoint resolution and answers for users.
• Establish andmaintain a working knowledge ofthe Statewide Financial System’s navigation,
procedures, and processing requirements
- Support usersin the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requeststo appropriate second line ofsupport
• Coordinate schedule with Help Desk supervisorto ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base
knowledge in the core productssupported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings



Benefits:
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Robert (Monday-Friday 8:30 AM-5:00 PM PST).

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