Admin: Intake Coordinator

Intake Coordinator - NY Home Care

Pay: $24.68-$26.50/hour, depending on experience

Monday-Friday, 8:30 AM-5:00 PM

Location: Remote with occasional in-office days as needed

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience to support Upstate New York referrals from initial intake through the first billable shift.

What You'll Do:

• Manage Upstate New York home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate NY Medicaid, MLTC plans, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, including client and caregiver communication, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with MLTCs, CHHAs, LHCSAs, case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

What You'll Need:

• 1+ years of direct home care experience in intake and/or care coordination required.
• Upstate New York home care experience strongly preferred, including experience with MLTC, CHHA, and/or LHCSA programs.
• Experience with NY Medicaid, payer portals, authorizations, and approved service hours required.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience required.
• Experience with HHAeXchange or similar home care scheduling/EVV systems preferred.
• Bilingual English/Spanish strongly preferred.
• Strong communication, organization, follow-through, and computer skills.

What We Offer:

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short- and Long-Term Disability and additional voluntary benefits

Our Mission:

To provide access to the care that matters for those who need it most.

Our Values:

Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real-world impact.

Purposeful: We know our work has meaning.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.