Admin Support Specialist

Posting Information

Posting Information

Department Parking-225401 Career Area Parking and Transportation Is this an internal only recruitment? No Posting Open Date 06/09/2026 Application Deadline 06/16/2026 Position Type Permanent Staff (SHRA) Position Title Admin Support Specialist - Journey Salary Grade Equivalent NC09 / GN06 Working Title Admin Support Specialist Position Number 00035154 Vacancy ID P021096 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

7:15AM - 4:15PM

Work Location CHAPEL HILL, NC Position Location North Carolina, US Hiring Range $38,000 - $44,510 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill's campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employees, students, patients/visitors, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system heavily dependent on local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program (CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, carpool, vanpool, and car rental options. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.

Position Summary

Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access.

This position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. This position adjudicates appeals for parking citations.

Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the Transportation & Parking operations Center.

Transportation and Parking staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

Experience generating data reports.

Experience communicating with all customer types via multiple professional platforms (in-person, email, telephone, virtual/video).

Required Licenses/Certifications Special Physical/Mental Requirements

Ability to move 25+ pounds with or without accommodation on an infrequent basis.

Ability to sit for extended periods of time and perform repetitive tasks (e.g., answering the telephone, typing, computer work).

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements Overtime, Overtime occasionally Special Instructions Quick Link https://unc.peopleadmin.com/postings/320474

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Applicant Documents

Required Documents

• Curriculum Vitae / Resume
• List of References

Optional Documents

• Cover Letter

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have reliable transportation to work in-person Monday through Friday?

(Open Ended Question)

• • Please select the response below that best describes your experience/education for the Administrative Support Specialist position.
• High school diploma/GED and at least one year of office support experience
• Associate's, Bachelor's, Master's, or Doctorate in any field
• Combination of post high school education and/or experience in office support to equal at least 1 year
• Did not complete high school but have a combination of high school education and office support experience to equal 5 years (ex. 1 year of high school and 4 years experience)
• None of the above