Admin Support Staff (Floater)

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Administrative Support Staff to join team and help advance our mission of empowering people to live healthier, more fulfilling lives. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that will float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations. In this role, you’ll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

What You’ll Do:

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

Key Responsibilities:

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer:  

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.  
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.  
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.  
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.  
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.  
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience. 

What You’ll Bring:

• High School Diploma or GED (required).
• 6+ months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

How to Apply:

If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you.

Click "Apply for Job" below or visit www.bhnworks.org to apply. 

Schedule: 

Sunday 8:30am-5pm, Monday-Thursday 11:30am-8pm 

Pay: $22/hr. plus $2/hr. shift differential after 5pm and weekends plus .50 bilingual differential