Call Centers, Customer Relationship Management (CRM), Customer Support/Service, Data Quality, Detail Oriented, Establish Priorities, Insurance, Multitasking, Problem Solving Skills, Project/Program Management, Team Player, Telephone Skills
LOCATION
Worcester, MA
POSTED
Today
Benefits:* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.Key Responsibilities* Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information* Reviewing information in job files and capturing additional information as needed* Answers telephone calls, greets visitors, and resolves routine and complex inquiries* Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers* Utilizing multiple databases to ensure job information is accurate* Additional projects on an as-needed basisKey Skills:* Phone-based customer service experience - call center experience a plus* Ability to multitask* Ability to prioritize job tasks based on the company's daily schedule and needs* Self motivated* Works efficiently as a team member and individually* Excellent attention to detail and ability to ask questionsBenefits:* Paid vacation* Sick time* Holidays* 401K with match* Medical and Dental insurance.Please submit a resume and salary requirements for consideration.