Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.
Key Responsibilities
Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
Reviewing information in job files and capturing additional information as needed
Answers telephone calls, greets visitors, and resolves routine and complex inquiries
Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
Utilizing multiple databases to ensure job information is accurate
Additional projects on an as-needed basis
Key Skills:
Phone-based customer service experience - call center experience a plus
Ability to multitask
Ability to prioritize job tasks based on the company's daily schedule and needs
Self motivated
Works efficiently as a team member and individually
Excellent attention to detail and ability to ask questions
Benefits:
Paid vacation
Sick time
Holidays
401K with match
Medical and Dental insurance.
Please submit a resume and salary requirements for consideration.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.