Administration & Resident Services Manager

Position Summary

Our client is seeking a Administration & Resident Services Manager is responsible for overseeing administrative operations while delivering high-quality support services to residents. This role ensures efficient internal systems, maintains compliance with organizational requirements, and provides responsive, professional service to clients.

The position works cross-functionally with internal teams and external partners to support operational effectiveness and enhance the overall client experience.

Key Responsibilities

Administrative Operations

• Oversee daily office administration and operational support functions
• Maintain and improve filing systems, document management, and record retention processes
• Coordinate office logistics, including supplies, equipment, vendor relationships, and facility needs
• Support administration of contracts, insurance, and service agreements
• Develop, update, and manage organizational templates, forms, and procedures
• Assist with meeting coordination, including preparation of materials and documentation
• Maintain databases and ensure accurate and timely data entry
• Support reporting, audits, and compliance-related documentation
• Assist in implementing and maintaining organizational policies and procedures

Resident Services

• Serve as a primary point of contact for residents, responding to inquiries and service requests
• Maintain accurate resident records and ensure effective communication
• Support compliance processes, including annual requirements and documentation tracking
• Coordinate with external stakeholders such as lenders, associations, service providers, and local entities
• Assist residents facing financial or housing challenges by connecting them to resources and coordinating follow-up
• Track service requests, inquiries, and key deadlines
• Support processes related to homeownership lifecycle events (e.g., refinancing, resale, post-purchase support)
• Coordinate property-related communications, including tax documentation and maintenance activities
• Ensure compliance with applicable program requirements, policies, and regulations

Organizational Support

• Contribute to process improvement and operational efficiency initiatives
• Identify and recommend enhancements to administrative systems and workflows
• Support special projects and cross-functional initiatives as assigned

Qualifications

Required

• 3-5 years of experience in administrative operations, office management, or similar roles
• Strong organizational skills with exceptional attention to detail
• Experience managing records, databases, or CRM systems
• Ability to handle sensitive and confidential information with professionalism
• Excellent written and verbal communication skills
• Strong customer service orientation and interpersonal skills
• Proficiency in Microsoft Office or similar tools
• Ability to manage multiple priorities and meet deadlines independently

Preferred

• Bachelor's degree in business administration, public administration, nonprofit management, or related field
• Experience in client-facing or service-oriented environments
• Familiarity with compliance or regulatory processes
• Experience with CRM systems (e.g., Salesforce or similar platforms)

Work Environment

• Hybrid work environment
• Extended periods of computer-based work
• Occasional evening meetings or offsite activities may be required

Compensation & Benefits

• Competitive salary (commensurate with experience)
• Comprehensive benefits package

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.