BEST Crowd Management | Full-Time
BEST Crowd Management is seeking a highly organized, people-focused Administration Manager to play a critical role in supporting live events and venue operations. This position serves as a key extension of overhead management—bridging the gap between frontline staff and leadership to ensure our events are fully staffed, compliant, and running smoothly.
If you thrive in fast-paced environments, love coordinating teams, and want to make a real impact behind the scenes of exciting live events, this role is for you.
Compensation: $55,000 - 60,000 / year
Work Location: Austin, TX
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off
Lead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations
Assist with recruiting and onboarding NPO volunteers for all events
Support the development and execution of training programs to enhance staff performance
Understand and manage the staff licensing process, ensuring 100% on-site compliance
Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts
Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently
Manage account conversion-to-post data to exceed expectations and drive continued staff participation
Ensure company attendance policies are clearly communicated and consistently followed
Develop and execute creative staff recognition initiatives within budgetary guidelines
Conduct post-event evaluations to identify successes and improvement opportunities
1–3 years of professional-level experience required
Prior experience in security, event staffing, law enforcement, military, or EMS preferred
At least one year of experience in customer service, security, or a related field
Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts
Strong ability to manage time-sensitive communications with staff, clients, and leadership
Excellent judgment, discretion, and professionalism
Strong written and verbal communication skills in English
Adaptable, solution-oriented, and calm under pressure
Ability to pass a background check
Ability to stand or walk for extended periods (up to 10 hours)
Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces
Must be able to lift, push, or pull up to 45 pounds
Work may occur outdoors in varying weather conditions
Vision requirements include close, distance, color, peripheral, and depth perception
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Be part of high-energy live events and meaningful venue operations
Work with a team that values professionalism, engagement, and growth
Make a direct impact on staff experience, safety, and event success
Opportunity to grow within a respected crowd management organization
Founded in 1949, Whelan has enjoyed a rich heritage of service excellence rivaled by few in the contract security industry. While other security companies have merged, consolidated, downsized, or sold, Whelan is still owned by the same family and driven by the same principles of integrity and conservative business ethics that it was founded upon more than six decades ago. Driven by an employee-centric culture and a performance based business model, the company has grown to become one of the largest security companies in the United States.
At Whelan, we recognize that our highly dedicated team of security professionals are the foundation of our past success and future growth. Our comprehensive program of employee benefits, performance incentives, advancement opportunities and individual recognition awards significantly enhances our ability to attract, retain and motivate an incredible team of dedicated professionals.