Administrative and Customer Support Specialist (Part-Time/On-Call)

The Administrative and Customer Support Specialist provides on-call, part-time support to Treasury Department offices to ensure continuity of operations during times of staff absences. This hybrid position combines administrative, customer service, and logistical responsibilities to support executive-level staff and internal/external stakeholders. The ideal candidate will demonstrate professionalism, discretion, and exceptional organizational and communication skills, ensuring consistent and high-quality support across both customer-facing and administrative functions.

This is an on-call, as needed role, requiring a flexible schedule and availability to report on-site to Treasury headquarters in Washington, DC. This role provides backup coverage for both planned absences as well as unplanned absences, sometimes with short notice.

Essential Duties and Responsibilities:

Customer Service and Operations Support:

• Serve as point of contact for incoming service requests via email, phone, and in-person interactions.
• Coordinate and process customer service requests, ensuring accurate documentation and timely resolution.
• Manage and update electronic databases to track service requests and workflow.
• Collaborate with internal service providers to deliver customer support solutions efficiently.
• Maintain the Customer Support inbox and phone line, providing timely and professional responses.
• Develop and maintain tracking tools, spreadsheets, and reports to support service metrics and workflow efficiency

Administrative and Executive Support:

• Provide administrative support to senior-level officials, including scheduling, meeting logistics, and correspondence.
• Manage and update executive calendars; schedule, confirm, and adjust meetings as needed.
• Greet and assist Treasury visitors and ensure proper meeting coordination and documentation.
• Prepare and distribute meeting materials, including agendas, briefing documents, and follow-up action items.
• Take notes during meetings, track deliverables, and follow up on outstanding tasks.
• Handle document delivery and pickup between Treasury offices, ensuring confidentiality and accuracy.
• Communicate regularly with management to provide updates on project and administrative support activities.

Supervisory Controls

Follow clear, detailed instructions and use discretion and initiative to manage day-to-day tasks independently. Refer unusual or complex situations to the supervisor while providing regular updates on customer support activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or ability required.

General Skills

• Strong customer service orientation and ability to resolve issues effectively.
• Excellent communication and interpersonal skills.
• Proactive, solution-oriented approach to customer support.
• Detail-oriented with strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and ability to work collaboratively with team members and clients.

Education and/or Experience

• AA Degree plus 3 years customer service experience OR High School Diploma plus 5 years of customer service experience.
• Proficiency in Microsoft Suite
• Knowledge of government operations or familiarity with federal agency environments is a plus.

Physical Demands

The employee must be able to exert up to twenty pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.