Administrative and Sales Manager- Cruise Division

Title: Inside Sales Manager

Location: Southlake, TX

Salary: $65,000 - $80,000 plus bonus program

Schedule: (Hybrid) M - W in office Th & F from home

Cruise Sales Dynamo Wanted To Lead the Charge!

Are you a trailblazer in the cruise industry, ready to steer a high-energy team to new horizons? Were on the hunt for a Cruise Administrative and Sales Supervisor who thrives in the fast-paced world of travel and can ignite a team to deliver jaw-dropping sales and customer experiences. If youre a natural leader with a passion for cruising, a knack for operations, and a hunger to dominate sales targets, this is your chance to make waves with a global leader in airline employee travel solutions!

Why Join Us? Were Redefining Travel Excellence

We dont just book tripswe revolutionize how airline employees explore the world. Our cutting-edge SaaS platform slashes costs for airlines while delivering a seamless, mobile-first travel experience thats the envy of the industry. From exclusive cruise deals to deeply discounted hotels and cars, we empower airline staff at top carriers to travel smarter and cheaper. Join us, and youll be at the helm of a cruise division thats making travel dreams a reality for thousands.

The Role: Be the Captain of Our Cruise Division

As our Cruise Administrative and Sales Supervisor, youll lead a dynamic team split between the U.S. and Argentina, driving sales, streamlining operations, and delivering five-star customer experiences. This isnt just a jobits a high-stakes challenge to transform our cruise division into a powerhouse of efficiency and revenue. Youll report directly to the GM of Cruise & Car and play a pivotal role in shaping the future of our travel offerings.

What Youll Do: Lead, Sell, Succeed

• Command the Team: Inspire, coach, and evaluate a high-performing crew of sales agents and administrative staff. Foster a culture of collaboration, accountability, and relentless improvement through regular team huddles and targeted training.
• Drive Sales to New Heights: Smash individual and team sales targets by mentoring your team on killer sales techniques, deep cruise product knowledge, and customer engagement that converts. Handle high-value client inquiries like a pro.
• Deliver Unforgettable Customer Experiences: Ensure every interaction sparkles with professionalism and care. Resolve escalated issues with finesse and use customer feedback to push for game-changing improvements.
• Master the Operations: Oversee ticketing, booking management, payments, and reporting with precision. Keep processes compliant, schedules tight, and workflows smooth while introducing innovative systems to boost efficiency.
• Own the Data: Dive into reports and analytics to provide actionable insights to leadership, ensuring were always one step ahead.

Who You Are: A Cruise Industry Rockstar

• Cruise Savvy: You know the cruise industry inside and outbooking systems, sales strategies, and operational nuances are your playground. 35 years of experience in customer service, operations, or admin roles in cruise, travel, or hospitality is a must.
• Leadership Fire: With 12 years of supervisory experience, youve got a proven track record of rallying teamsespecially remote or international onesto crush goals and exceed expectations.
• Operational Wizard: Your organizational and multitasking skills are unmatched. You thrive under pressure, solve problems on the fly, and keep every detail in check.
• Communication Pro: Your interpersonal skills light up a room, and you know how to motivate, coach, and connect with diverse teams and clients.
• Tech-Savvy Bonus: Experience with Zendesk? Thats a huge plus!

Why Youll Love Working With Us

• Competitive Pay: Earn a salary that matches your skills and experience.
• Awesome Benefits: Enjoy comprehensive medical coverage and generous paid time off.
• Travel Perks: Get exclusive travel credits on our platform and flight benefits with select carriers.
• Global Team Vibes: Work with a dynamic, international crew thats as passionate about travel as you are.

Ready to chart the course for our cruise division? Apply now and lets set sail for success together!

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of successful Inside Sales Management do you have?
• How many years of experience do you have in the Cruise industry?
• How many years of experience do you have in the travel industry?

Work Location: Hybrid remote in Southlake, TX 76092