Administrative Assistant 2 (Local Government)

Administrative Assistant 2 (Local Government)

Salary

$65,000.00 Annually

Location

Lackawanna County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-53810-L0112

Department

Local Government

Division

HS Lackawanna Co Child Welfare

Opening Date

07/16/2026

Closing Date

7/29/2026 11:59 PM Eastern

Job Code

L0112

Position Number

80005422

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88212735

Bureau / Division

Office of Youth & Family Services

Worksite Address

123 Wyoming Avenue

City

Scranton, Pennsylvania

Zip Code

18503

Contact Name

Kerry Browning

Contact Phone

570.963.6781

Contact Email

BrowningK@lackawannacounty.org

• Description
• Benefits
• Questions

THE POSITION

If you are passionate about making a meaningful impact in the lives of children and their families, consider joining Lackawanna County Office of Youth and Family Services as an Administrative Assistant 2. This role offers a unique opportunity to contribute to the well-being of the community while ensuring that every day at work is filled with purpose and fulfillment. By becoming part of our dedicated team, you will play a crucial role in enhancing the lives of those we serve, providing support and resources that can lead to positive change. Do not miss the chance to be a part of something truly rewarding - apply today and take the first step towards a career that makes a difference!

DESCRIPTION OF WORK

This role provides confidential administrative support to the agency director and assists staff with daily operational needs. It also involves supervising clerical staff, coordinating workloads, and managing personnel records. As an Administrative Assistant 2, you will perform the following duties:

• Clerical Oversight: Supervise clerical staff and coordinate daily work assignments
• Administrative Support: Assist the director and staff with confidential administrative tasks
• Personnel Coordination: Work with human resources on hiring actions, pay changes, and attendance records
• Record Management: Maintain confidential personnel files and ensure accurate documentation
• Agency Liaison: Communicate with county and state departments regarding purchasing, payroll, and administrative needs

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Lackawanna County. If no eligible candidates who live within Lackawanna County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

How many years of full-time experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization do you possess?

• 1 year or more
• 6 months but less than 1 year
• Less than 6 months
• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 120 credits or more
• 90 but less than 120 credits
• 60 but less than 90 credits
• 30 but less than 60 credits
• Less than 30 credits
• None

04

How much graduate coursework have you completed in Business, Hospital, or Personnel Administration; Industrial Relations or a closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

05

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

06

WORK BEHAVIOR 1 - WRITTEN COMMUNICATION Compiles information for financial, statistical, monthly, or other reports, manuals, or status updates, letters, memoranda, training materials, agendas, presentations, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to personnel. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience compiling information for various types of documents and reports. I was responsible for compiling the entire document or report.
• B. I have experience compiling information for various types of documents and reports. Someone else was responsible for compiling the final report using the information I gathered.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
• D. I have NO experience or coursework related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of information you compiled.
• Your actual duties you performed related to written communication.
• Your level of responsibility.

08

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

09

WORK BEHAVIOR 2 - CUSTOMER SERVICE Interacts with the public, coworkers, or other personnel to gather information and act as a liaison between staff. Provides appropriate responses to inquiries and refers individuals to the appropriate area for assistance as necessary. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions AND resolving issues or complaints.
• B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions BUT referred issues or complaints to someone else for resolution.
• C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.
• D. I have NO experience or coursework related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience.
• The topics on which you answered questions and provided guidance.
• The actual duties you performed related to customer service.
• Your level of responsibility.

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

12

WORK BEHAVIOR 3 - REVIEWING AND MAINTAINING DOCUMENTS Reviews and maintains logs, inventories, emails, and current and archived documents. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience reviewing and maintaining documents. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed.
• B. I have experience maintaining documents. I was responsible for making changes based on recommendations which were evaluated for accuracy and clarity by someone else.
• C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.
• D. I have NO experience or coursework related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience reviewing and maintaining documents.
• Your specific duties and level of responsibility.

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

15

WORK BEHAVIOR 4 - RESEARCH AND DOCUMENTATION Conducts research by gathering, analyzing, and interpreting information related to casework needs. Researches files and coordinates information from other personnel to prepare for special projects and reports as needed. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
• B. I have experience retrieving specifically requested records and files from a single records location.
• C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
• D. I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience.
• The data sources from which you compiled information.
• Your level of responsibility.

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

18

WORK BEHAVIOR 5 - MANAGE MEETINGS AND MATERIALS Manages meetings/trainings and schedules for the Office of Youth and Family Services. This includes collecting and organizing materials, scheduling meetings/trainings through Outlook, notifying/inviting staff to meetings/trainings, tracking attendance, and providing materials such as agendas and pertinent documents to attendees. Adjusts calendars or reschedules meetings as needed to ensure attendance. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience scheduling meetings, notifying/inviting attendees, organizing and distributing meeting materials, AND adjusting calendars to ensure all parties attend essential meetings.
• B. I have experience scheduling meetings, notifying/inviting attendees, and organizing and distributing meeting materials. Someone else was responsible for adjusting calendars to ensure all parties attend essential meetings.
• C. I have successfully completed college-level coursework or training related to office management, organization, or meeting/calendar management.
• D. I have NO experience, coursework, or training related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name of the employer(s) where you gained this experience.
• Your experience scheduling meetings, notifying/inviting attendees, and organizing and distributing meeting materials.
• Your level of responsibility.

20

If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University/Training Source
• Course Title
• Credits/Clock Hours

21

WORK BEHAVIOR 6 - COMPUTER SKILLS Utilizes various computer applications to perform job duties. Instructions From the list below, please select all applications in which you have experience.

• A. Microsoft Outlook
• B. Microsoft Teams
• C. Zoom
• D. Excel
• E. Power Point
• F. Adobe Acrobat
• G. Adobe Creative Cloud
• H. None

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov