Administrative Procedures, Administrative Skills, Expense Management, Operations Processes, Plan Meetings, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Records Management, Staff Training, State Laws and Regulations, Training/Teaching, Travel Planning
The duties of the position include, but are not limited to:
- Provides administrative support and assistance to the PNO program, including issue, case, and complaint tracking. Coordinates, prepares, and arranges meetings as needed.
- Reproduces presentation materials; works with the appropriate staff members to develop and keep all PNO program standards up to date.
- Proactively reviews operating procedures and problems; develops solutions and/or recommendations for process improvements and maintains an up-to-date manual of all work duties.
- Use independent judgement to proactively monitor, review, research and respond to questions submitted to the PNO program electronic mailbox.
- Manages and tracks incoming and outgoing documents submitted to meet issuer compliance plans. Responsible to track, collect, and organize each iteration of enforcement binder through enforcement activity and potential compliance plan.
- Point of contact for health carriers, health care providers, attorneys, and OIC staff regarding the PNO program.
- Manages complaints and referrals in the ORCA cases module from the unit’s receipt to final resolution.
- Trains new employees to use ORCA system and provide support to manage records and responses to ongoing Cases and Provider Networks.
- Works collaboratively with PNO program staff to prepare training for external stakeholders about the unit’s usage of the provider networks and cases module.
- Makes travel arrangements within established state travel regulations and coordinates the preparation of travel documents.
- Provides training and education to RFPN division staff regarding administrative procedures related to travel, including the Travel and Expense Management System.
- Acts as the RFPN Division expert on purchasing requirements.
W
Washington State Insurance Commissioner