Administrative Assistant (Billing & Customer Support)
Location: Acworth, GA (In-Office)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $20/hour
Position Overview
We are seeking a reliable and detail-oriented Administrative Assistant to support our daily office operations. This role is essential in keeping our billing, customer communication, and internal processes running smoothly. The ideal candidate is organized, professional, and comfortable handling both financial tasks and customer interactions.
Key Responsibilities
Billing & Accounts
Send invoices accurately and in a timely manner
Monitor customer accounts and track outstanding balances
Perform collections and follow up on past-due invoices professionally
Assist with billing questions and resolve discrepancies
Answer phone calls and emails.
Customer Support
Communicate with customers regarding account issues, scheduling, and services
Handle customer concerns with professionalism and problem-solving skills
Provide a positive and helpful experience for all clients
Scheduling & Office Support
Schedule customers for services and coordinate appointments
Assist with day-to-day office operations and administrative tasks
Support rock yard sales and customer inquiries as needed
Qualifications
Previous administrative or office experience preferred
Experience with billing, Quickbooks, invoicing, or collections
Strong communication and customer service skills
Highly organized with strong attention to detail
Comfortable handling multiple tasks and priorities
Proficient with computers and basic office software
What We're Looking For
Dependable and punctual
Professional and confident when speaking with customers
Strong problem-solving mindset
Ability to work independently and as part of a team
Responsibilities
Answer incoming phone calls
Schedule appointments and maintain a calendar
Organize meetings and take accurate minutes
Write emails, memos, and letters and distribute them appropriately
Contribute to company reports
Maintain an organized filing system
Develop, update, and maintain relevant office procedures
Assist administration when needed