Administrative Assistant

Administrative Assistant

Rate: $19.00

Status: Full-Time | Non-Exempt

We Offer:

• Health, Vision & Dental Insurance
• Life Insurance & Retirement Plan
• Paid Training & 12 Paid Holidays
• Generous Leave Time Package
• 24-Hour On-Site Gym
• Supportive Team Culture
• Public Service Loan Forgiveness Eligibility
• And more…

Position Summary:

Provides administrative support across a broad range of clinical activities and projects, working closely with a diverse interdisciplinary team and external community partners. Requires effective communication, independent judgment, critical thinking, and the ability to manage multiple priorities. Expected to seek clarification when needed, identify opportunities for process improvement, and contribute to efficient and productive operations.

Qualifications:

Education: High school graduate or equivalent.

Experience: Three years of general office experience required. Legal, community mental health, and court administration experience preferred. Lived experience with mental illness, intellectual/ developmental disabilities, and/or substance use disorders valued.

Other:  High accuracy and speed (60 wpm) in keyboarding, computer, and electronic health record (EHR) required; ability to operate general office machines (Fax, copier, Dictaphone, etc.); excellent verbal and written communication skills are essential; ability to maintain confidentiality at all times; strong interpersonal relationship skills; ability to work independently as well as in a team framework; ability to adapt and remain flexible within the work environment; keen attention to detail; and medical and legal terminology preferred.

Essential Job Functions:

• Demonstrate knowledge and understanding of Michigan Mental Health Procedures, i.e. Blue Book.
• Prepares and maintains meeting minutes and related documentation for assigned clinical, supervisory, and operational meetings.
• Maintains assigned clinical and administrative tracking systems, including data entry, monitoring deadlines, generating reports, and following up on outstanding items.
• Supports Medicaid and General Fund processes, including eligibility and redetermination tracking, reporting, communication with staff and extemal agencies, and related documentation.
• Prepares and distributes clinical correspondence and notifications, including required communication with primary care and other providers.
• Monitors access and service timeliness requirements, including tracking initial service appointments and following up to support established timelines.
• Assists with the development, coordination, and maintenance of clinical staffing and coverage of schedules as assigned.
• Provides administrative support for clinical case review processes, including maintaining and entering required information into agency systems.
• Reviews and processes assigned invoices and service documentation, including verification of required authorizations prior to reimbursement.
• Assists with court-related administrative activities, including records management, documentation, coordination, communication, and related processes.
• Provides administrative support for clinical projects and initiatives, including coordination, tracking, communication, and follow-up with internal staff and community partners.
• Identifies administrative workflow needs and opportunities to improve processes, organization, communication, and efficiency within assigned areas.

Non-Essential Job Functions:

Performs other related duties as required.

May be requested to be involved in the Board's continuous quality improvement program.

May be required to provide own transportation while performing agency-related duties.

Physical Requirements:

The physical demands here are representative of those that must be met by an employee to successfully perform the functions of this job. Ability to walk, bend, stand, sit, lift up to 25 pounds, with or without assistance, stretch/reach, hear, see, hand/finger dexterity, and drive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with applicable laws.