Administrative Assistant

Asheville, North Carolina
$17 per hour
Full-Time | Monday–Friday

Join a Mission-Driven Team at Pyramid Healthcare

Pyramid Healthcare is seeking a highly organized, dependable, and customer-focused Administrative Assistant to support our growing team in Asheville, NC. This role is essential to the smooth daily operation of our facility and serves as a key point of contact for clients, staff, and referral partners.

If you thrive in a fast-paced environment, enjoy multitasking, and take pride in keeping operations running efficiently, we encourage you to apply.

Key Responsibilities

Front Office & Client Support

• Oversee daily front desk operations and perform opening duties
• Greet clients and visitors in a professional, welcoming manner
• Answer incoming phone calls and route messages appropriately
• Receive incoming faxes and distribute to appropriate departments
• Assist in supporting front desk coverage as needed
• Maintain a clean, organized, and professional office environment

Scheduling & Intake Coordination

• Work closely with therapists to schedule new client appointments
• Coordinate and schedule telehealth and in-person assessments
• Print, assemble, upload, and organize intake paperwork and assessment packets
• Complete assessment bundles for telehealth assessments
• Obtain required signatures for releases, consents, and PCP documentation
• Collect client PCP signatures following telehealth assessments
• Monitor schedules for expired PCPs and track reports as needed

Records & Documentation

• Maintain medical records including filing, scanning, transcription, and transfer requests
• Process discharged client record requests in a timely manner
• Maintain intake, discharge, census, and administrative logs
• Record meeting minutes and assist with administrative reports
• Update policy and procedure manuals as directed

Billing, Insurance & Financial Support

• Collect client payments and insurance information
• Support Utilization Review staff with insurance-related client calls
• Assist with billing sheets and related administrative documentation
• Manage petty cash according to company policy
• Prepare check requests and other payment-related forms

Office Operations

• Order, receive, stock, and track office/client supplies
• Coordinate equipment service requests and vendor communication
• Communicate and coordinate with multiple programs and departments
• Complete additional administrative duties as assigned

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, or healthcare office experience preferred
• Strong computer, phone, and multitasking skills
• Excellent communication and organizational abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Experience handling confidential information with professionalism

Why Join Pyramid Healthcare?

• Full-time weekday schedule
• Meaningful work supporting behavioral healthcare services
• Collaborative and supportive team culture
• Opportunities for growth and advancement

If you are dependable, detail-oriented, and ready to make an impact, apply today to join Pyramid Healthcare in Asheville, NC.