Administrative Assistant

Job Overview
Sovereign Insurance Group is seeking a Part-Time Administrative Assistant to support our team and collaborate with various departments to provide the highest level of customer service. As an Administrative Assistant, you will be responsible for company incoming and outgoing communications, including managing the office’s email inbox, telephone calls, and physical mailings. You will also maintain office organization, follow up on group pending items, and assist with various administrative tasks.

The preferred hours for this position are Monday through Friday, 12pm to 5pm.

The ideal candidate will have exceptional customer service and computer skills and will continually seek to understand issues related to clients. Additionally, we need someone who is a "go-getter", a team player, and willing to give a hand wherever needed.

Responsibilities

• Manage and distribute the company’s email inbox where hundreds of emails arrive daily.
• Manage, screen, and forward incoming phone calls.
• Process incoming and outgoing mail including handling mass mailing projects.
• Maintain office organization, including filing, scanning, and data entry.
• Assist with various administrative tasks, including photocopying, faxing, and distributing mail.
• Follow up and manage responses to group survey forms.
• Perform other duties as may be required or assigned.

• High school diploma or equivalent. Some college coursework is preferred.
• One (1) or more years of customer service experience required.
• Exceptional organizational and customer service skills required.
• Excellent interpersonal, written, and verbal communication skills with a high level of accuracy and attention to detail required.
• Must be an enthusiastic and flexible self-starter.
• Must have a humble attitude and be willing to pitch in where needed.
• PC proficiency required. MS Office (Word and Excel) preferred.

• Compensation: $25 per hour, 25 hours per week
• 401K with employer matching.
• PTO and paid holidays to support work-life balance. PTO is based on experience and expected to increase overtime.  
• A casual office environment with a dedicated and professional team.

About Sovereign Insurance Group
Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion.

We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party's interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients.

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