Shift: Total 40 hours/week (OT - with written approval)
Interview- Teams video interview followed by onsite interview
Responsibilities:
Complete and participate in all training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems.
Provide support in the achievement of goals and assist with all types of work across the department.
Work interchangeably between answering calls and servicing concurrent digital messages while completing various tasks related to multiple departments.
Coordinate and interact effectively with other departments to ensure high level of service and timely expedition of requests.
Other duties as assigned.
Requirements:
Attention to Detail: Follow established processes and procedures to ensure accuracy of work.
Communication: Proactive, prompt, and respectful correspondence with essential listening skills.
Collaboration: Work effectively with others to complete tasks or achieve common objectives.
Problem-Solving: Identify and analyze problems, generate and evaluate alternative solutions.
Customer-Oriented: Operate with customers' best interests in mind and efficiently communicate with them.
Growth and Results Oriented: Demonstrate willingness and drive to learn new things.
Organizational Skills: Plan, monitor, and prioritize tasks to ensure achievement of desired results.
Time Management: Structure time to meet customer demands and balance schedule, tasks, and responsibilities.
Experience with Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint.
Experience with systems like AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals.
High School diploma or G.E.D required.
Preferred Skills:
Associate/bachelor’s degree preferred.
Numbers & Facts
Location
Coal Center, PA
Salary
$26 Per Hour
Skills
Administrative Skillsunmatched
Customer Relationsunmatched
Detail Orientedunmatched
Electronic Data Interchange (EDI)unmatched
Establish Prioritiesunmatched
HRIS/HRMSunmatched
High School Diplomaunmatched
IBM AS-400 Serverunmatched
Identify Issuesunmatched
J D Edwardsunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Developmentunmatched
Salesforce.comunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training Programunmatched
Training/Teaching Curriculumunmatched
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