Customer Service Representative / Administrative Assistant
Hamburg, NY
$20–$21/hour
Monday–Friday, 7:00 AM to 4:00 PM | Temp-to-Hire
Are you a friendly, organized professional who enjoys working in a fast-paced environment and talking with people throughout the day? We are seeking a Customer Service Representative / Administrative Assistant to join a busy office in Hamburg, NY. This is an excellent temp-to-hire opportunity for someone who is comfortable handling a high volume of inbound and outbound phone calls while providing exceptional customer service to parents, school districts, drivers, and visitors.
What You’ll Be Doing
This is a busy, phone-heavy role where no two days are exactly the same! Responsibilities include:
- Answering a high volume of incoming phone calls and assisting callers professionally
- Making outbound calls as needed
- Transferring calls or taking detailed messages
- Greeting and assisting visitors
- Communicating with parents, school district personnel, and drivers
- Assisting parents with locating buses using a mapping system
- Interacting with drivers and providing general office support
- Performing data entry and maintaining accurate information
- Multitasking between phone calls, visitors, and other office responsibilities
- Providing friendly, professional customer service at all times
Schedule
Monday–Friday
Two schedule options may be available:
- 7:30 AM–4:00 PM with a 30-minute unpaid lunch
OR - 7:00 AM–4:00 PM with a one-hour unpaid lunch
Work Environment
You'll be joining a small office team of approximately 3–4 other employees. The dress code is business casual—nice jeans are welcome!
Training is hands-on, and the company expects the right person to become comfortable with the role within just a few days.
Interested?
If you enjoy helping people, thrive in a busy environment, and are comfortable spending much of your day on the phone, we’d love to hear from you!
Apply today or send your resume to be considered for this exciting temp-to-hire opportunity in Hamburg!