Administrative Assistant (Dispatch)

Seeking a Scheduling Administrative Assistant in Wheat Ridge, CO (Denver)

Join us at Arapahoe Fire Protection!

Founded in 1989, Arapahoe Fire Protection is a leading fire protection company with offices in Aurora, Colorado Springs, and Wheat Ridge Colorado. We are seeking candidates who are looking for a company that they can growth with. We are a family-owned company who values its employees and is looking for future leaders in our business.

Essential Duties and Responsibilities:

• Works closely with company owners, managers and technicians to provide its customers with outstanding professional service.
• Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience.
• Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved.
• Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters.
• Utilizes electronic filing systems for internal documentation and client deliverables.
• Scheduling internally with technicians and externally with clients for inspections and service.
• Contributes to team effort by accomplishing and achieving results.
• Identifies change in processes and the optimal application to promote efficiency.

• Qualifications:

• Strong organizational and follow-up skills.
•  1-2 years + administrative, dispatch, scheduling experience, or relevant experience.
• Ability to communicate effectively via telephone, email, and text.
• Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure.
• Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment.
• A personality that is energetic, pro-active, approachable and friendly, and professional.
• A “team player” attitude.
• Background demonstrating extraordinary work ethic, dependability, and reliability.
• History of building trust and maintaining confidentiality.
• A willingness to learn.
• High school diploma or equivalent.
• Proficient use of Outlook, Word, Excel and TEAMS.

• Job Type:

• Full-time, on-site, Monday - Friday
• 40 hours a week

• Why Join Us?

• Competitive Compensation: Hourly pay range of $20-25/hr.
• Benefits Package: Health, dental, vision, 401(k) with match, PTO, holidays.
• Career Growth: Opportunities for professional development and advancement.
• Culture: Be part of a supportive and inclusive team in a company that values integrity, innovation, and employee wellbeing.
• Denver Lifestyle: Work in one of the fastest-growing cities in the country with access to the Rocky Mountains, vibrant culture, and year-round activities.

• Arapahoe Fire is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.