Administrative Assistant

Axelon Services Corporation

Durham, NC

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Administrator Documentation, Communication Skills, Computer Skills, Data Entry, Documentation, Electronic Medical Records, Email Management/Administration, Epic Systems, Establish Priorities, Fax Machines, Healthcare, Home Care, Hospice Care, Information Technology & Information Systems, Leadership, Medical Office, Medical Record System, Medical Terminology, Medicine, Operational Support, Operations Processes, Patient Charts, Patient Confidentiality, Performance Management, Physician Credential, Product/Service Launch, Project/Program Management, Record Keeping, Records Management, Spreadsheets, Systems Maintenance, Team Player, Time Management

LOCATION

Durham, NC

POSTED

1 day ago

LMR: Pending Job Title: Administrative Assistant Location: Durham, NC Local, Remote or Hybrid: Local Schedule: Onsite. Flexible schedule that will be set in advance. Position will require weekend rotation. MondaySunday, between 8:00 AM6:00 PM Potential for hybrid schedule once training period is completed. Contract: 26 weeks Important Call Outs: Vaya coversheet required Conversion to Perm: Yes Equipment Provided: Yes Interview Type: Virtual Required Qualifications Education: High school education or equivalent. Experience: - Epic experience (will be navigating through two EHR platforms) Two years of administrative support experience of increasing variety and/or complexity Prior experience in a health care or medical office setting. Experience with referral intake, chart management, or order transcription preferred. Prior experience in home health, hospice or home infusion preferred. - Strong medical terminology , computer literate, and data entry experience - Ability to collaborate between multiple departments - Ability to handle heavy email management - Handle call queues (approx 9-10 calls per day) Key Responsibilities: JOB SUMMARY: Temporary role supporting Referral Center operations. Schedule may vary and require flexibility, including weekend rotation. Some overtime expected to ensure new referrals are completed by shift end. The Administrative Assistant Referral Center provides advanced administrative support to the Referral Center team. This role requires a background in medical terminology and health care documentation in order to accurately review and process referrals, create patient charts in EMR system, and ensure smooth referral processing. The position has a focus on coordination, accuracy, and effective communication across multiple service lines. JOB DUTIES: 1. Implement and support appropriate information systems, workflows, and administrative processes in support of Referral Center operations. 2. Process incoming referrals by reviewing for completeness, creating and maintaining records in electronic systems, and routing to appropriate personnel and departments according to established workflows. 3. Create, maintain, and update referral and administrative records across multiple electronic systems, ensuring accuracy, completeness, and timely documentation. 4. Independently prepare and maintain administrative documentation, reports, charts, tracking tools, graphs, and spreadsheets at designated intervals and as requested. 5. Monitor Referral Center EMR and work queues, triaging referrals and inquiries to appropriate teams while exercising sound judgment and discretion. 6. Prioritize, triage, and resolve a high volume of inquiries received via phone, email, fax, and in person; escalate issues as appropriate. 7. Manage incoming faxes and electronic documents by attaching records to appropriate files and distributing information to relevant internal teams. 8. Provide administrative support to Referral Center leadership, program manager, and support staff to facilitate efficient referral workflows. 9. Communicate referral-related information, documentation, and updates to appropriate internal departments and external partners in a timely and professional manner. 10. Maintain and update referral source data, including databases and tracking tools; monitor and update physician licensure and NPI information as required. 11. Plan, organize, and schedule work priorities in alignment with program goals, deadlines, and operational needs. 12. Collaborate with internal departments to support coordination of referral workflows and operational continuity. 13. Participate in team meetings, training sessions, and performance improvement initiatives. 14. Provide weekend or after-hours coverage on a rotating basis, as assigned. 15. Maintain confidentiality of patient, employee, and organizational information at all times. 16. Demonstrate professional behavior, appearance, and conduct consistently with organizational standards. 17. Perform other related administrative duties incidental to the work described herein or as assigned.

About the Company

Axelon Services Corporation

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