Performs a variety of responsible administrative, operational, and program support functions requiring knowledge of Fire department policies, services, and procedures.
Distinguishing Features of the Class
An employee in this class performs a variety of professional administrative and office management tasks in support of the Fire Department. The range of work extends from information processing, office management, and program management tasks. Work involves establishing department administrative policies and procedures; monitoring of expenditures and assisting in department budget preparation; processing invoices and purchase orders; reviewing and entering employee timesheets; purchasing supplies; compiling information for reports; greeting the public and answering the telephone, providing customer service, and answering questions about the department; maintain a variety of department records and files; coordinating community outreach programs; and related duties in support of department management and assigned department operations. The employee is expected to have a good understanding of the department and its services to respond to inquiries, including some technical knowledge about processes, policies, and procedures. Work requires independence and initiative in activities and includes providing technical assistance to other staff in the department. Work is typically performed under the supervision of the department head or senior level manager and is evaluated through observation, conferences, feedback from citizens and staff, and evaluation of the quality and effectiveness of work processes.