Administrative Assistant

Administrative Assistant
Glastonbury, CT (fully on-site)
Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.
Pay Range: $18–$22/hr, based on experience. Opportunity for raise upon permanent hire
We are seeking a professional, reliable Administrative Assistant to serve as the first point of contact for our office. This role is primarily focused on managing a high volume of inbound and outbound phone calls while also providing general administrative support. The ideal candidate has a professional phone presence, the ability to handle challenging callers with composure, and a willingness to assist with administrative tasks as needed.
Responsibilities:

• Serve as the primary receptionist, answering and monitoring incoming phone calls.
• Handle calls professionally, efficiently providing necessary information and concluding calls politely.
• Assist with status inquiries on older files via phone.
• Perform general office duties, including retrieving and organizing packages, opening files, digitizing documents, and maintaining office records.
• Support managers with administrative tasks as assigned.
• Maintain a professional demeanor when interacting with staff, clients, and external contacts.

Qualifications:

• Bachelor’s degree plus one year of experience in an administrative role is preferred. Associate’s degree plus two years of experience, or high school diploma plus four years of administrative experience acceptable.
• Strong phone skills and professional communication style.
• Ability to remain calm and polite with upset callers.
• Comfortable making outbound calls and following up on pending items.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and general office equipment.