Position Summary:Responsible for the administration and coordination of the day-to-day functions of the Childhelp National Child Abuse Hotline, as well as direct administrative support to the Hotline Leadership Team.This position does not have direct reports.This is a grant funded position.Essential Functions:Provides administrative support for program leadership through a variety of activities including facilitation of meetings, training, and coordinating special projects by carrying out the following duties.% of TimeEssential/Non-essentialStandard Administrative WorkAttends and takes minutes for meetings and trainings such as individual 1:1, all-staff meetings, and supervisory team meetings, as necessaryPrepares routine and individualized correspondence, including letters and email to internal and external audiencesProcess contracts and other documents, using Adobe to merge, request signatures, and archive following organizational processesProvides support for administrative activities/events, such as monthly help seeker stories and payroll supportPrepares and processes external notifications to outside agenciesCreates and maintains electronic files with all paperwork and written reportsAssists in writing, designing and implementing templates, forms, processes and tools to be used within the programPrepares programmatic manuals, policies and procedures for review by program leadership45%E, 1, 2, 4, 5Data CoordinationPerform data entry and administrator approvals as needed for resource databaseCollects data and disseminates to appropriate parties as scheduled or needed.Supports the development of various reports, including monitoring of open cases daily.Conducts research as needed through internet searches for various projects50%E 1, 2, 3, 4, 5Other•Performs other related duties, as assigned by the Program Director5%NERequirementsEducation/Experience/Knowledge/UnderstandingHigh school diploma or general education degree (GED)Minimum two (2) years of previous related experienceClear fingerprint background screening through the Department of Justice, FBI and Child Abuse IndexSkillsStrong verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with others.Presents strong professional decorumAdvanced word processing, spreadsheet, and graphics software skills, e.g., in the use of MS Office Applications such as Outlook, Word, Excel and Power Point. Advanced skills in Adobe Acrobat.Proficient in the use of a PC; in a Windows environment; and in the use of the InternetAbilitiesAbility to work independently and collaboratively as part of a team.Ability to maintain confidentialityAbility to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem. Willingness and ability to embody Childhelp's core values of Acting with Honor and Character, Being Open and Receptive, Caring About and Relating to Others; Nurturing Diverse Relationships; Performance Excellence; and Inspirational Leading & ManagingPhysical DemandsAbility to frequently walk, bend, see, hear, speak, physically flexible, drive, stand; occasionally sit, push/pull stoop, lift up to 25 lbs., carry up to 25 lbs., run, kneel, squat, reach overhead; seldom climb.The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).