Administrative Assistant (Human Resources)

Town of Knightdale, NC

Knightdale, NC

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JOB DETAILS

SALARY

$50,267–$55,526 Per Year

SKILLS

Accidental Death and Dismemberment (AD&D), Administrative Skills, Analysis Skills, Billing, Budgeting, Calculators, Catering Services, Co-Payments, Communication Skills, Compensation and Benefits, Copying Machines, Customer Support/Service, Data Quality, Dental Insurance, Detail Oriented, Driver's License, Employee Assistance Plan, Employee Benefits, Employee Relations, Establish Priorities, Fax Machines, File Maintenance, Flexible Spending Accounts, Funding, Health Insurance, Human Resources, Insurance, Inventory Management, Legal, Loans, Local Government, Mail Processing, Microsoft Office, Office Suites, Order Processing, Organizational Skills, Orthodontics, PC (Personal Computer) Systems, Parks & Recreation, Payroll Forms and Checks, Payroll Tax, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Primary Care, Printers, Procurement Management, Public Administration, Purchase Orders, Purchasing/Procurement, Record Keeping, Records Management, Recreation, Retirement Plan, Team Player, Time Management, Tuition Reimbursement, Urgent Care, Vision Plan

LOCATION

Knightdale, NC

POSTED

Today

Salary: $50,267.00 - $55,526.00 Annually
Location : 305 Sugar Magnolia Lane, Suite 205, Knightdale, NC
Job Type: Full-Time
Job Number: CY26-00014
Department: Human Resources
Opening Date: 06/26/2026
Max Number of Applicants: 100

The Town of Knightdale is seeking a highly organized, service-oriented professional to join our Human Resources team as our Human Resources Administrative Assistant. This position serves as a key administrative resourcefor the department, providing exceptional customer service while supporting employee recognition programs, office operations, purchasing, records management, and other Human Resources functions. We are looking for someone who is proactive, detail-oriented, exercises sound judgment, and takes pride in creating a welcoming, organized, and efficient environment. Our Human Resources team is collaborative, supportive, and enjoys working together to provide exceptional service. If you are looking for an opportunity to make a meaningful impact while supporting the employees who serve our community, we encourage you to read the detailed job description below and apply.
Under general supervision, performs a variety of clerical, administrative, and customer service functions in support of the Human Resources Department. Serves as a primary point of contact for visitors while providing administrative support related to personnel records, employee programs, and departmental operations. Work in this position requires a high degree of professionalism and confidentiality. This position is classified as non-exempt and is subject to the Fair Labor Standards Act overtime regulations.

Primary Tasks:

Serves as the first point of contact for the Human Resources Department by professionally greeting visitors and responding to phone, email, and walk-in inquiries, providing information and directing individuals to appropriate resources or staff.
Provides administrative and clerical support to the Human Resources Department, including, but not limited to, filing, photocopying, faxing, scanning, creating documents, maintaining files, generating correspondence, and scheduling.
Opens and closes the Human Resources office suite.
Receives, screens, and distributes incoming mail and packages, and prepares outgoing mail.
Notarizes documents upon request.
Assists with maintaining confidential records.
Assists with requests for information and routine employment-related documentation.
Maintains secondary employment records and related documentation.
Maintains departmental forms, position manuals, and administrative records.
Purges records in accordance with records retention requirements.
Manages office supply inventory, breakroom supplies, and departmental materials, and coordinates purchases as needed.
Enters purchase orders, submits receipts, and assists with procurement and invoice processing.
Responsible for hospitality needs, including, but not limited to maintaining hospitality areas, preparing meeting spaces, and coordinating refreshments and catering as needed.
Assists with the planning and logistical support for employee events, retirement receptions, wellness activities, and other employee engagement initiatives.
Coordinates employee recognition programs.
- Prepares birthday and employment anniversary recognitions.
- Coordinates employee holiday gifts.
- Orders awards, flowers, and other recognition items.
Maintains Human Resources webpage content and assists with ensuring information remains accurate and current.
Updates labor law posters and required workplace notices as necessary.
Performs other duties as required.

Equipment Operated: Computer with Microsoft Office suite, copy machine, label printer, calculator, and other assigned equipment.

Reporting Relationship: This position reports to the Assistant Human Resources Director.

Working Conditions:

Employee is not subject to adverse environmental conditions.
Must be able to physically perform the basic life operations functions of fingering, grasping, talking, hearing, and repetitive motions.
Must be able to perform sedentary work occasionally exerting up to 10 pounds of force.
Must possess the visual acuity to prepare and analyze figures, perform transcription, operate a personal computer, and perform extensive reading.

Job Context: This position works 40 hours per week during the five-day work week between the hours of 8:00 AM and 5:00 PM and is not eligible for remote work. Overtime may be necessary to fulfill job duties. The stress level of the job is low.

Education: Graduation from an accredited high school or GED program is required. An associate degree in business, office administration, human resources, public administration, or a related field is preferred.
Experience: Administrative support or clerical experience involving public contact preferred, preferably in a human resources, municipal or professional office setting.
Knowledge, Skills, and Abilities:

General knowledge of the organization and functions of local government, preferably in a human resources setting.
Thorough knowledge of Microsoft Office.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Ability to execute assigned tasks efficiently with strong attention to detail.
Ability to establish and maintain effective office and administrative systems and processes.
Ability to establish and maintain effective working relationships with employees, elected officials, department directors, vendors, and the public.
Ability to communicate effectively both orally and in writing.
Ability to prioritize multiple assignments and meet deadlines.

Special Requirements:

Possession of a valid North Carolina driver's license.
Notary Public designation preferred.

The Town of Knightdale is an equal opportunity employer.
Employee Benefit Information

Fiscal Year 2027

July 1, 2026 - June 30, 2027
Retirement Accounts
NC Local Government Employees' Retirement System (LGERS)

LGERS is a pension plan administered by the North Carolina Total Retirement Plans within the Department of State Treasurer.
Your Contribution

Town Contribution

General Employees

6% of gross salary (mandatory)

15.12%

Sworn LEO Employees

17.10%
You become vested once you have completed 5 years of creditable service. Vested means that you are eligible to apply for monthly retirement benefits based on the formula as well as age and service requirements set by the State of North Carolina as long as you do not withdraw your contributions. If you leave the retirement system prior to becoming vested, you are only entitled to a refund of your contributions.
Unreduced Benefits

Reduced Benefits

Disability Benefits

General Employees

Available after you reach age 65 with 5 years of creditable services, age 60 with 25 years of creditable service, or any age with 30 years of creditable service

Available after you reach age 50 with 20 years of creditable service or age 60 with 5 years of creditable service (age 55 for firefighters)

Available after 5 years of creditable service

Sworn LEO Employees

Available after you reach age 55 with 5 years of creditable service or any age with 30 years of creditable service

Available after you reach age 50 with 15 years of creditable service or any age with 25 years of creditable service
NC Supplemental Retirement Plans

401(k) and 457b retirement plans are sanctioned by the Internal Revenue Service (IRS) and allow employees to contribute funds toward their retirement on a tax-deferred basis. With both plans, you are 100% vested from your first contribution, meaning the money is yours, loans are available, and rollovers are allowed from other qualified retirement plans.
Town Contribution

Your Contribution

Retirement Benefits

Empower 401(k) Plan

5% of gross salary

Optional

Traditional pre-tax and Roth post-tax deductions are available

Available upon retirement with no penalty at age 59 ½

Empower 457b Plan

None

Available upon retirement with no penalty at any age
Retirement Account Links

LGERS Retirement:

NC Supplemental Retirement Plans:
Medical, Vision, Dental, and Flexible Spending Account (FSA)

The Town provides a maximum credit of $780 per month toward employees' medical, vision, and dental elections. This is comprised of a $630 base credit provided to all employees and an additional $150 credit provided to employees who participate in annual biometric screenings. The current maximum Town contribution covers 100% of current employee premiums for medical, vision, and dental insurance with remaining funds eligible for deposit into a dependent care FSA. Insurance elections that exceed the maximum Town contribution are paid through a pre-tax payroll deduction. Employees who have existing medical coverage and choose to waive medical coverage through the Town will receive a reduced credit of $191.91 per month pursuant to rules established by the IRS.
Medical Insurance

Provided by Blue Cross Blue Shield of North Carolina (BCBSNC) with two plans to choose from.
Core Plan

$1,500 individual/$4,000 family deductible with a 70/30 coinsurance
$25 primary care co-pay; $50 specialist co-pay; $50 urgent care co-pay
$10/$25/$45/$60 Rx Tiers

Monthly Rates (does not include Town credit):
Employee Only $718.22
Employee + Spouse $1,406.50
Employee + Children $1,202.69
Family $2,229.96

Value Plan

$5,000 individual/$10,000 family deductible with an 80/20 coinsurance
$35 primary care co-pay; $70 specialist co-pay; $70 urgent care co-pay
$10/$25/$45/$60 Rx Tiers

Monthly Rates (does not include Town credit):
Employee Only $588.09
Employee + Spouse $1,145.85
Employee + Children $980.69
Family $1,813.16

Retiree medical insurance is available based on years of service with the Town at: 100% with 25 years of service; 75% with 22 years of service; 50% with 19 years of service; 25% with 15 years of service.
Vision Insurance

Provided by Vision Service Providers (VSP) with two plans to choose from. Under each plan, there is a $10 copay for annual exams and a $25 copay which covers lenses and the following frame allowances.
Core Plan

Up to $170 allowance plus 20% discount for featured frame brands
Up to $150 allowance plus 20% discount for general frames
Up to $150 allowance for contact lenses
$150 Lightcare allowance to be used towards non-prescription sunglasses or blue light filtering glasses

Monthly Rates (does not include Town credit):
Employee Only $15.83
Employee + Spouse $25.33
Employee + Children $25.86
Family $41.70

Value Plan

Up to $150 allowance plus 20% discount for featured frame brands
Up to $130 allowance plus 20% discount for general frames
Up to $130 allowance for contact lenses
$130 Lightcare allowance to be used towards non-prescription sunglasses or blue light filtering glasses

Monthly Rates (does not include Town credit):
Employee Only $13.72
Employee + Spouse $21.95
Employee + Children $22.41
Family $36.13

Dental Insurance

Provided by Delta Dental of North Carolina with two plans to choose from. Both plans feature:

Diagnostic and preventative services covered at 100%
Basic services covered at 80%
Major services covered at 50%

Core Plan

Includes adult and child orthodontics

Monthly Rates (does not include Town credit):
Employee Only $37.09
Employee + Spouse $75.85
Employee + Children $99.55
Family $152.50

Value Plan
Monthly Rates (does not include Town credit):
Employee Only $32.77
Employee + Spouse $67.03
Employee + Children $88.01
Family $134.83
Flexible Spending Account (FSA)

The Town's FSAs are administered by FLEX and employees are provided with:

$500 each benefit plan year in a medical FSA for medical, vision, and dental expenses
Possible funding of a dependent care FSA for adult and childcare expenses depending on insurance elections
Optional pre-tax funding by the employee

Life, Accidental Death & Dismemberment (AD&D), and Short-Term Disability (STD) Insurance

Basic life, AD&D, and STD insurance are provided through Unum with 100% of employee coverage paid by the Town. Employees also have the option to purchase additional, supplemental life and AD&D insurance at cost through post-tax payroll deductions.
Employee Leave
Holidays

13 - 14 paid holidays each calendar year according to the Town's holiday schedule, in addition to two floating holidays.
Vacation & Sick Leave

Vacation leave accrued per month based on completed years of service:
Less than 2 years 6.66 hours

2 - 5 years 8.00 hours

6 - 10 years 10.00 hours

11 - 15 years 12.00 hours

16 - 20 years 14.00 hours

More than 20 years 16.00 hours
All employees earn 96 hours of sick leave per calendar year, and the Town will accept an unlimited transfer of sick leave hours from the State of North Carolina or one of its political subdivisions.
Community Service Leave

8 hours of community service leave each calendar year.
Military Leave

Up to 120 hours of paid leave each year, based on the federal fiscal year, for required military training for employees who are members of the armed forces or the National Guard.
Funeral Leave

24 hours of paid leave per death of an immediate family member as defined by policy.
Other Benefits
Employee Assistance Program

The Town provides an Employee Assistance Program (EAP) which provides confidential counseling for employees and immediate family members free of charge. The program is administered entirely by a third party, McLaughlin Young Group (MyGroup) and features two specific programs: one for general employees and one for first responders.
Pay Increases

Annual performance evaluations are required with potential merit increase opportunities, subject to budget funding and availability.
Biennial salary studies completed by Human Resources staff to ensure the Town maintains competitive salaries in Wake County.
Longevity

Offered annually upon the completion of 5 years of service as a percentage of base salary:
2% after 5 years

3% after 10 years

4% after 15 years

5% after 20 years
Education Tuition Reimbursement

Employees wishing to further their education, improve current job skills, or prepare for promotional opportunities may apply for tuition reimbursement assistance. Reimbursement is based on budget availability and varies annually.
Pool Membership & Recreation Programs

Free membership at the Knightdale Recreation Center Pool for employees and immediate family members, and employees and their children may participate in Town Parks & Recreation programs free of charge.
Direct Deposit

All Town employees receive direct deposit of payroll checks on a biweekly basis.
Civic Credit Union Membership

Town employees are eligible to bank at Civic Credit Union, formerly the Local Government Federal Credit Union (LGFCU).

About the Company

Town of Knightdale, NC

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