$44,870.60–$64,980 Per Year
Administrative Skills, Communication Skills, Computer Operations, Customer Support/Service, Diversity, Editing, Establish Priorities, File Maintenance, Genetics, Google Chrome Browser, Higher Education, Human Resources, Interpersonal Skills, Interpret Regulations, Kindergarten, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Multicultural, Multitasking, Office Suites, Plan Meetings, Prepare Correspondence, Presentation/Verbal Skills, Reporting Skills, Set Goals, Smartphones, Telephone Skills, Time Management, Training/Teaching, WebEx, Work From Home, Writing Skills
id='p36198_40164'>Administrative Assistant I, Licensure and Certification JobID: 36198
Position Type:
DE Dept of Education/DOE Support Staff
Date Posted:
7/7/2026
Location:
Delaware Department of Education
Closing Date:
07/20/2026
District:
Delaware Department of Education Additional Information: Show/Hide
Title of Position: Administrative Assistant I, Licensure and Certification
Reports to: Director, Licensure & Certification
Description of Position: The Administrative Assistant I, Licensure & Certification position is responsible for providing exceptional service to districts/charters, the education community, and the public. This position will be responsible for processing applications for educator positions in Pre-Kindergarten to Adult Education. The Administrative Assistant I position will also be responsible for responding to customer services requests through the Department's KACE service ticketing system. Additionally, this position will answer phones, respond to inquiries from educators, the public, institutes of higher education, and other callers.
Major Responsibilities Include:
- Assist with processing licenses, certificates, and permits for educators in Delaware, processing salary increments, evaluating appropriateness of requests for approval of institutes of higher education, their degree programs, or for courses of study for salary increments in accordance with established criteria. Ability to work with confidential documents.
- Respond to telephone and email inquiries from district/charter human resource staff, current educators and the public. Answer the telephone with a courteous voice and provide accurate information in addition to welcoming the public to the Licensure and Certification Office.
- Maintain files in an accurate manner. Archive and/or shred files in accordance with approved Division of Public Archives records retention schedules.
- Provide secretarial support to the Director, Licensure & Certification and other professional staff as needed. Prepare correspondence, coordinate meetings, appointments, prepare reports, copy materials, and file as required.
- Perform computer-related operations such as creating, composing, editing, and filing of documents utilizing Microsoft applications such as Word, Excel, Power Point, Access, and our specialized database, DEEDS, etc.
- Participate in meetings, remote and live, using WebEx or technology as appropriate. Possess and utilize Smartphone technology when/if working remotely.
- Perform other duties as assigned to carry out the work of the group to meet established goals and timelines.
Essential Qualifications and Skills
Education: Minimum high school diploma or GED; some college coursework preferred.
Experience:
- 3-5 years demonstrated experience with Windows, Microsoft Office Suite, Chrome browser and multitasking between windows.
- Experience interpreting code, regulations, policies and/or procedures preferred.
- Experience with handling confidential documents.
Skills:
- Must be proficient in Windows and Office Suite.
- Must be proficient in use of Windows and Chrome, addressing multiple windows and tabs simultaneously.
- Skill in collecting, compiling, evaluating, and analyzing information from a variety of sources.
- Must have excellent oral and written communication skills, handling questions and concerns with speed and professionalism.
- Ability to thrive in a fast-paced environment focused on serving others.
- Ability to multi-task without sacrificing quality of work.
- Ability to prioritize a wide range of tasks with competing deadlines.
- Must have excellent interpersonal skills and the ability to deal with staff in a tactful, congenial and personal manner.
- Discretion and confidentiality are essential.
Salary:
Salary Range: $44,870.60-$64,980.00 annually. The final salary will be determined based on the candidate's education and experience in accordance with the Department of Education's compensation policy. The position includes a comprehensive benefits package including health, dental, and vision insurance, participation in the state retirement program, annual, sick, and personal leave, and supplemental benefits options. Direct deposit of payroll checks is a condition of state employment, and employees are paid on a lag pay schedule with the first payment made after approximately one month of employment.
Notes:
A criminal background check is required. The successful candidate must demonstrate during the interview process an understanding of diversity, educational equity and multicultural education. This job description is not intended to be an all-inclusive list of duties and standards of the position. The selected candidate should expect to perform any other related activities needed to deliver the position's key duties and responsibilities and follow any other instructions as defined by his/her supervisor.
The Delaware Department of Education is an equal opportunity employer and does not discriminate in its employment practices or educational programs, services or activities based on race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, veteran's status or any other legally protected category. Inquiries should be directed to the Human Resource Office, 401 Federal Street, Suite 2, Dover, DE 19901. Phone: 302-735-4030.