Administrative Assistant I

TITLE: Returns Representative I

Max Bill Rate ***

Schedule: Monday - Friday 8 AM - 5 PM

Top 3 Skills: Intermediate knowledge of Excel, SAP, both verbal and written communication skills.

Position Summary:
The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings

Responsibilities:
*Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
*Follows up on return of RA s updated before the actual return
*Follows up on pending authorizations in a timely manner
*Run reports to create new quality notifications and submit authorization form to vendors daily
*Update quality notifications with vendor return authorizations
*Non-Stock label processing for internal/external customers
*Ability to communicate with other departments and manufacturers for return completion
*Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
*Handle returns in a manner that supports our No Hassle returns experience for the customer while balancing the financial impact to the company.
*Ownership of returns database and ensures accurate records.
*Communicate and correct inaccuracies appropriately.
*Operates copier, Onbase scanner, and computer
*Performs other duties as assigned

Qualifications:
High school diploma or equivalent
Minimum 2 to 4 years experience in customer service, or related transferable skills
Customer-centric and Internet savvy
Strong prioritization and time management skills
Strong MS Office skills
Ability to manage workflow processes

Preferred Qualifications:
Restaurant supply/commercial food service experience
1 year SAP experience