Administrative Assistant I

Job Summary:
Our client, a leading company in the foodservice equipment and supplies distribution industry, is seeking a Returns Representative I to join their team in Woodridge, IL. This role is responsible for accurately managing the returns process to ensure both internal and external customer satisfaction while maintaining precise records.

Contract Duration: Approximately 6 months (960 total hours)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Location: Woodridge, IL (Onsite)
Travel: None required

Key Responsibilities:
- Process RA Vendor Debit Authorization Reports by verifying each return to vendor via tracing through UPS and other common carriers
- Follow up on returns to vendors, ensuring RA's are updated prior to the actual return
- Monitor and follow up on pending authorizations in a timely manner
- Run daily reports to create new quality notifications and submit authorization forms to vendors
- Update quality notifications with vendor return authorizations
- Process non-stock labels for internal and external customers
- Communicate effectively across departments to support returns operations

Required Qualifications:
- Intermediate knowledge of Excel
- Experience using SAP
- Strong verbal and written communication skills
- Proficiency with MS Office applications

Preferred Qualifications:
- Experience with workflow process management
- Prior customer service experience
- Ability to multitask and manage time-sensitive processes

About the Role:
This position is ideal for a detail-oriented administrative professional who enjoys process-driven work and cross-departmental collaboration. The Returns Representative I plays a key role in ensuring smooth returns operations and maintaining strong vendor and customer relationships. Competitive rate offered.