Job Description

Primary Duties

Process Applications and Student support

• Obtains and processes complete verified graduate admission applications and documents in a timely manner. Efficiently requests, collects, files, codes and processes potential student applications and documents, including college transcripts, transfer requests, residency forms, test scores, international requirements and other university admission requirements.
• Provides consistent and exemplary customer service to admissions constituents (i.e. prospective students, faculty, staff and other stakeholders). Provides accurate and timely assistance via email, phone, and in-person communication to help guide students through the application and enrollment processes.
• Reviews student residency information and determine tuition classification based on current state laws and university policies.
• Enters admission decisions and processes changes to student application files in student information systems
• Responds to inquiries from graduate applicants to obtain required admission documentation, verifies status, and explains university policies and procedures. Connect inquiries with program directors, admissions, advising, and other university services as needed.
• Manage all inquiries sent to the general admissions email account and main phone line for the office of admissions for both graduate and online students.

Online Support

• Collaborates with designated graduate program team members, Extended Studies, CSU Pueblo Online, and the Graduate program directors to determine student eligibility for specific graduate program admission.
• Work with Extended Studies, CSU Pueblo Online, and the Graduate program directors to facilitate admission processes accurately and efficiently.
• Supports CSU Pueblo Online by processing applications and documentation for online learners, helping expand access to high-quality, flexible graduate programs for students across diverse locations and backgrounds.
• Facilitates communication with Extended Studies, CSU Pueblo Online, Graduate program directors, and other graduate program team members and works as the point of contact for timely response to student questions about specific graduate programs in terms of admission and program requirements

Office Support

• Provide back-up coverage for the admissions front desk and general email account - Develops or works alongside admissions team members to develop work flows and technological checks/balances related to graduate processing and online programs, to ensure data integrity, processing efficiency, and communication accuracy.
• Assist with training, supervision and delegation for approved admission activities for admission department student employees
• Attend admissions and graduate studies related training and meetings- Assist with special events for recruitment and enrollment- Contribute to university and graduate program admission process improvement, accreditation and regulatory agency activities and meetings, to include NC-SARA compliance.
• Provide back-up assistance for other admissions department and graduate department initiatives related to graduate and Extended Studies enrollment

Supplementary Ad-hoc Duties

• Other duties as assigned.
• Provide back-up coverage for Admissions and Extended Studies initiatives as-needed.
• Serve on various university committees and programs.

 

Minimum Qualifications

The minimum qualifications for this position are established by the State of Colorado. Per the State criteria, candidates are able to use a year for year exchange in related education for experience. The full class description is here.

Experience Only:

Two (2) years of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years

 

Preferred Qualifications

• Familiarity with graduate and international student college admissions requirements
• Experience working in a CRM

Additional Job Description

Employment-Based Immigration Sponsorship is not available for this position.

Salary

$40,248 to $49,000

Due to budget constraints, we have a constricted wage range for this position.  We are only able to accept applications from persons with ten years of service or less in the Administrative Assistant II series. Individuals with related experience outside of the series are also encouraged to apply.

Applicants must attach the following documents, in order to be considered for this position: 

• a letter of intent (cover letter) describing the means in which you meet the qualifications for this position
• unofficial or official transcripts showing required degree(s) conferred, if using education in lieu of experience

Early submission of application materials is encouraged. Applications received by 8:00 AM (MST) on Friday, June 19th, 2026, will receive full consideration. Screening of applications will begin only after this deadline is met, and will continue until the position is filled. 

Application Instructions and Information
 

• Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.

• Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience. Please note: Part-time experience will be calculated to determine the full-time equivalent.

• The Work Experience is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

• Applicants may redact information from this initial application that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

 

Incomplete Applications
 

• If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.

• An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.

• An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.

• Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.

 

Resumes
 

• When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.

• Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
   

Notes
 

• Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

• The selection process for State Classified positions may include an exam(s) and interview(s) which require candidates to physically appear (at the CSU campus in Pueblo, CO) at the candidates’ own expense.

• Pertinent updates to your Application status can be obtained by logging into your Candidate Home.

For Current or Former Employees of the state of Colorado
 

• Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.

About Colorado State University Pueblo

Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.
 
CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  
 
Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
 
At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:

• Medical and prescription insurance

• Dental insurance 

• Vision insurance 

• Flexible benefit plan 

• Basic term life insurance 

• Voluntary term life and AD&D Insurance 

• Long-term disability insurance 

• Employee assistance program 

• Travel accident insurance 

• Voluntary critical illness and accident insurance 

• Annual and sick leave

• Retirement plans

• Employee and dependent tuition discounts

• State employee discounts via BenefitHub

Other incentives include various on-campus event, recreation, and meal discounts.

About Pueblo, Colorado 

The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air, and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking, or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
 
CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
 
The University reserves the right to check additional references, with prior notification given to the candidate.

Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
 
In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety. 
 
Colorado State University Pueblo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices. 

It is the policy of Colorado State University Pueblo to provide reasonable accommodation for employees and applicants with disabilities. If you need accommodation, please contact the Office of Civil Rights Compliance & Title IX at 

crc@csupueblo.edu

.

All employees of Colorado State University Pueblo (CSU Pueblo) are required to complete training on policies and procedures administered by the Office of Civil Rights Compliance & Title IX (CRC), under the supervision of the Director of Civil Rights Compliance & Title IX Coordinator. Required training includes: understanding and reporting conduct prohibited by the Discrimination, Protected Class Harassment, and Retaliation policy and the Title IX, Sexual Harassment, and Gender Discrimination policy. All employees are required to report conduct prohibited under this policy, and student disclosures of pregnancy or related conditions directly to the CRC and to provide the CRC’s contact information to any student disclosing pregnancy or related conditions. More information is available at: Policies and Resolution Procedures | Office of Civil Rights Compliance & Title IX (Policies and Procedures). 

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.