Administrative Assistant III

Medical Staff Services Assistant

Hybrid position located on the campus of Trinity Health Ann Arbor. The Medical Staff Services assistant is responsible for a wide variety of activities in support of the Organized Medical Staff, Medical Staff Services Department, Administrative leadership, and the credentialing and peer review processes. This position is an integral part of the credentialing team and is responsible for following credentialing policies and procedures; maintaining an accurate physician data base; data collection and entry; and participating in development and implementation of changes to the credentialing processes.

Minimum Qualifications:

High school diploma or equivalent combination of education and experience. Additional formal clerical and computer training desirable.

Essential Functions:

Responsible for the initiation of application launches in coordination with the Trinity Health Center for Practitioner Information (CPI) in a timely manner with minimal error to facilitate an efficient onboarding process for new practitioners.

• Responsible for data collection and entry in a timely manner with minimal error to ensure an accurate practitioner data base, access, and tracking system. Operate/manage databases and software to maximize capacity, responsible for data integrity used for quality assurance, statistical reporting and/or other purposes.
• Performs primary source verification of required documentation.
• Creates reports and uses organized processes in MSOW to track, report and analyze medical staff data.
• Initiates follow up with practitioners and/or credentialing contacts to ensure maintenance of current documentation in compliance with regulatory, legal and hospital requirements.
• Communicates regularly with THMI RHMs concerning expiring documents that may impact a practitioners' ability to practice.
• Responsible for the collection and accurate reporting of medical staff dues and application fees, invoice requests and payment. Plans and organizes medical staff events and orientation.
• Schedules or directs large and complex meetings, events, conferences, and programs requiring sensitivity to issues, priorities, protocol, etc. Medical Staff calendar, conference room, and meeting support, including meeting minutes. Coordinates calendars and schedules of supported colleagues. Has delegated authority to authorize expenditures in accordance with defined policies.
• Manages incoming and outgoing mail, correspondence, reports, memoranda and medical staff communications.
• Independently prepares non-routine responses to incoming correspondence, researches and distributes materials to managers or others. Independently handles many department inquiries, referring requests to others and acts as a "gate-keeper". Requires comprehensive and detailed knowledge of applicable departmental and system policies/procedures and basic knowledge of Medical Staff Services
• On a day-to-day basis, deals with staff, physicians, executives, medical professionals, board members and patients, and corporate and external customers. Responds to inquiries regarding organizational services, records and other matters by utilizing in-depth knowledge of organizational operations, and ability to interpret established organizational policies and procedures. Places, receives and routes telephone calls and messages. Screens and prioritizes calls. Receives, greets and screens visitors, patients and/or employees. Ensures amenities are available. Notifies appropriate staff, and directs visitors and deliveries to appropriate areas.
• Performs purchasing activity. Responsible to determine the needs for office and medical supplies. Coordinates maintenance and repair of office equipment; keeps work and visitor areas clean and well-organized.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.