Administrative Assistant III - Hospice (Medical Office Assistant / Scheduling Specialist / Patient Services Coordinator)

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Administrative Assistant III provides comprehensive secretarial, administrative, and leadership support for the intake, medical records, and scheduling functions within the Home Health and Hospice departments. This role is responsible for a variety of tasks including communication, clerical work, receptionist duties, scheduling, and data entry. In addition to core administrative responsibilities, the Administrative Assistant III serves in a leadership capacity by demonstrating proficiency across key functional areas and acting as the first line of support for process improvement and problem resolution. This role also plays a key part in identifying and communicating departmental issues, recommending solutions, and supporting the orientation and development of new or struggling staff.

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Essential Job Duties

• Creates office documents as instructed.
• Schedules Staff as instructed.
• Records Minutes and patient information in IDG and Staff Meetings.
• Assists with other tasks as assigned.
• Time Management and People/leadership skills.
• Types Letters, forms, lists, newsletters, publications and proofreads for accuracy.
• Photocopies as assigned.
• Knows how to work and troubleshoot office equipment.
• Maintains knowledge of computer applications needed to perform
• Creates emails and Text messages as directed to communicate with staff.
• Develops reports and files as assigned.
• Faxes information as instructed. Receptionist for Department
• Receives and transfers calls and conveys information accurately.
• Covers for main office receptionist as instructed.
• Good phone communication skills. Coordinates Staff Assignments
• Completes weekly and daily schedule.
• Communicates schedule changes readily.
• Keeps Quality Coordinator apprised of daily patient assignments and census.
• Gathers information for staff needed for visits. Documentation
• Records IDG information in patient record
• Records and distribute meeting minutes including staff meetings and Hospice Advisory Board.
• Tracks document with required timely signatures as instructed.
• Assist with Other Tasks as Assigned
• Assist office volunteers.
• Assist with Camp Dragonfly telephone calls and preparation.
• Assist with Memorial Service as requested.
• Assist with Education and Support Groups as requested.
• Assist with Billing issues as needed by billing department. Time Management
• Utilizes time and resources in an efficient manner.
• Manages time to complete assigned projects in a timely manner.
• Utilizes efficient organization and workflow Leadership
• Acts as first line of problem resolution for Hospice team in all essential functions
• Takes the lead for Hospice team in speaking for the group
• Acts as first line of process improvement for Hospice team.

Required Qualifications

• Education: High School Diploma or equivalent
• Licensure/Certification: Coding certification or equivalent coding knowledge
• Experience: 2 years' experience in a high-volume healthcare administrative role.
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: None
• Licensure/Certification: None
• Experience:
  
  • Experience with dealing with families and patients in crisis a plus.
  • Medical office experience a plus.
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Competence in Microsoft windows applications.
• Excellent customer service and communication skills.
• Excellent computer skills and working knowledge clinical IT applications.
• Exceptional organizational skills.
• Strong attention to details.
• ICD-10 coding awareness/knowledge.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Knowledge of medical terminology.

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.