Administrative Assistant / Inside Sales

Job Title: Administrative Assistant / Inside Sales
Location: Napa Valley, CA
Company: Hoffman Security - Full-Service Low Voltage Alarm Company
Job Type: Part Time/Full Time

Starting Pay: $20-$22 per hour

About Hoffman Security

Hoffman Security, headquartered in Atwater, CA, is a leading full-service provider of low voltage alarm systems. We specialize in residential and commercial security, fire alarms, CCTV surveillance, access control systems. With decades of trusted service in the Central Valley and beyond, we're now expanding our footprint in Napa Valley - and we're looking for a dedicated Administrative Assistant / Inside Sales professional to help us grow.

Position Overview

As an Administrative Assistant / Inside Sales team member, you'll play a critical role in supporting our Napa Valley operations. This is a hybrid role combining administrative coordination, customer service, and inside sales. You'll be the go-to person for keeping the office organized, managing customer communications, and driving new sales opportunities.

Key Responsibilities

Administrative Support

Serve as the first point of contact for Napa Valley customers (phone, email, walk-ins)

Schedule service appointments, manage technician dispatch, and coordinate installations

Prepare and maintain customer files, job documentation, invoices, and permits

Process purchase orders, track inventory, and assist with office operations

Support regional managers and technicians with day-to-day needs

Inside Sales

Respond to inbound sales inquiries and follow up on leads

Prepare estimates, proposals, and product packages for residential and commercial clients

Maintain and update CRM with customer data, quotes, and status reports

Provide knowledgeable support on product offerings and service plans

Collaborate with the outside sales and technical teams to ensure accurate scoping and proposals

Preferred Qualifications

2+ years of administrative or inside sales experience (alarm, low voltage, or construction industry preferred)

Strong communication and customer service skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook); CRM experience a plus

Highly organized with the ability to prioritize and multitask effectively

Knowledge of security or fire alarm systems a plus, but not required - we'll train the right person

Why Join Hoffman Security?

Competitive hourly pay based on experience

Health benefits, vacation, and paid holidays

Supportive, team-oriented work environment

Career growth opportunities in the expanding Napa Valley region

Be part of a respected, family-owned company with a long-standing reputation for quality and service