Administrative Assistant - Manatee County, FL

Position Summary

Job Duties and Responsibilities

Primary Duties

• Willingness and ability to work on-site in Manatee County to support an intake center with operating hours of 7:00 AM – 7:00 PM Eastern Time, Monday through Saturday. Work will be limited to 40 hours per week, organized into a shift that occurs within the center’s operating hours. Limited overtime may be required, when necessary.
• Scan, and store required program intake, eligibility and other required information in electronic databases and case management systems.
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
• Interact with project lead and staff from local, state and federal government agencies, as applicable.
• Log and provide up to date information on cases, as needed
• Responds to telephone, email, and walk-in inquiries about program requirements and status of housing program applications. 
• Validate parking, if applicable
• Ensure health and safety guidelines are followed
• Complete required training including safety training
• Performs other administrative tasks, as assigned

Skills and Competencies

The candidate should possess the following:

Technical

• Experience facilitating client applications to public benefit programs.
• Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.
• Familiarity with using systems of record to enter record applicant and program information.
• Exceptional organizational skills.
• Ability to learn new computer applications that include video conferencing on various platforms.

Organization and Soft Skills

• Excellent verbal, interpersonal and written communication skills.
• Team player with the ability to work in a fast-paced environment.
• Skilled in multi-tasking, organizing and prioritizing work to meet project deadlines.
• Ability to work successfully with socio-economic and culturally diverse applicants.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Preferred candidate is bilingual in English and Spanish.

Education and Experience:

• Degree: Associates degree or higher preferred but not required
• Years of Experience: 1+ year of Administrative Assistance experience or similar
• Additional Qualifications:
  • Experience in disaster recovery and/or housing support services or programs. Previous CDBG-DR case management experience is preferred.

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