Position Summary: Responsible for professional customer service, billing, and administrative duties as it relates to the customers of the locations business lines of agronomy and grain.
Duties & Responsibilities:
Customer Service
- Greets customers and establishes a helpful friendly atmosphere.
- Assists customers in locating the item(s) being sought.
- Identifies product(s) that fill the needs of the customer and the proper application when appropriate.
- Continually arranges or cleans to assure a positive image to the customer.
- Prices products in accordance with the invoice or special pricing instructions.
- Promotes location products to regular and new customers, informing them of sales and specials.
- Monitor vendors in the proper delivery of their product as authorized.
- Assist customers in getting products to their vehicle and loading.
- Answers incoming phone calls and refer callers to appropriate person or takes and relays a message.
- May originate or prepare correspondence or emails as directed.
- Order, organize seed, and put together customer orders.
Administrative Duties
- Assists in the billing administration for location customers.
- Weigh inbound/outbound grain and fertilizer trucks.
- Grade grain on inbound and outbound loads of grain.
- Assists customers with billing issues to be resolved.
- Properly invoice customers for purchases.
- Processes invoices to include matching the bill of lading with the proper weight and verification with the purchase order.
- Receives credit requests from customers and forwards these to the supervisor.
- May prepare contracts in accordance with customer agreements and submits for approval and signatures.
- Reviews the product mix offering and make recommendations to the supervisor.
- Assists in maintaining the files and records as necessary for the operation of the location.
- Inputs business activities using the Agvantage software system and works with corporate personnel to assure completeness and accuracy of data input.
- Communicates with customers and relays pertinent information to the appropriate personnel.
- Other duties as assigned.