Administrative Assistant

Location: Nottingham, MD
Pay: $20.00-$22.00 per hour
Schedule: Monday-Friday, Full-Time (40 hours per week)
Position Type: Temp-to-Hire (approximately 3-4 months)
Work Environment: 100% Onsite

Position Overview

Our client is seeking a detail-oriented and customer-focused Administrative Assistant to join their small, collaborative team. This position is ideal for someone who enjoys customer interaction, administrative support, problem-solving, and working in a role with a variety of responsibilities.

The ideal candidate will have strong communication skills, experience providing customer service, proficiency with Microsoft Excel, and the ability to manage multiple tasks while maintaining a high level of accuracy. Previous administrative experience is preferred, and candidates with experience in healthcare, insurance, HR, or other service-focused environments are encouraged to apply.

Responsibilities

• Answer incoming phone calls and assist customers with questions and requests
• Respond to emails and provide timely follow-up through resolution
• Perform data entry and maintain accurate records
• Research issues and assist customers with problem resolution
• Assist with billing inquiries, account updates, and reconciliations
• Create, update, and customize Excel spreadsheets and reports
• Prepare documents and materials for various projects
• Track and follow up on outstanding items to ensure completion
• Support day-to-day office operations and administrative functions
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• Previous customer service experience required
• Administrative experience preferred
• Strong written and verbal communication skills
• Proficient in Microsoft Excel and Microsoft Word
• Excellent organizational and multitasking skills
• Strong attention to detail and accuracy
• Ability to learn new systems and processes quickly
• Professional phone and email etiquette
• Ability to work independently and as part of a team

Top Skills Needed

• Customer Service
• Microsoft Excel
• Data Entry and Administrative Support

Preferred Experience

• Administrative Assistant
• Office Assistant
• Customer Service Representative
• Front Office Coordinator
• Healthcare Administration
• Insurance Support
• HR Support
• Office Administration