Administrative Assistant – Office of the Registrar

Position Summary

The Administrative Assistant for the Office of the Registrar serves as the primary front‑line representative for students, faculty, staff, alumni, and external constituents. This position supports the daily operations of the Registrar’s Office by managing front‑office functions, maintaining the integrity of student academic records, coordinating key academic processes, and ensuring strict adherence to FERPA and institutional policies. The Administrative Assistant plays a vital role in sustaining Talladega College’s commitment to accuracy, service excellence, and student success.

Essential Duties and Responsibilities

• Front‑Office Operations — Serves as the first point of contact for all inquiries; answers phone calls, greets visitors, and monitors the Registrar’s Office email account with professionalism and efficiency.
• Customer Service & Issue Resolution — Provides timely, courteous, and accurate assistance to students, faculty, staff, alumni, and external agencies.
• Records Management — Maintains new, active, and inactive student files; ensures accuracy, confidentiality, and compliance in all recordkeeping activities.
• Registration Support — Assists with course registration, add/drop processing, degree/major changes, and demographic updates.
• Transcript & Credential Processing — Processes transcript requests, duplicate diploma orders, and enrollment verification letters.
• Graduation & Degree Audit Support — Assists students with degree applications and supports the Registrar in coordinating graduation-related processes.
• Data Entry & Reporting — Prepares routine statistical reports, verifies data accuracy, and supports institutional reporting needs.
• Compliance & Confidentiality — Upholds FERPA regulations and ensures the secure handling of all student information.
• Administrative Support — Provides scheduling, document preparation, meeting coordination, and other administrative support to the Registrar and Academic Affairs.
• Other duties as assigned in support of the mission and operations of the Office of the Registrar.

Required Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–3 years of administrative, customer service, or higher education experience.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook) and digital workflow tools such as DocuSign.
• Strong interpersonal, written, and verbal communication skills.
• Exceptional attention to detail, accuracy, and organizational ability.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Knowledge of standard office procedures, filing systems, and recordkeeping practices.
• Ability to interpret and follow written and oral instructions.
• Commitment to maintaining confidentiality and exercising sound judgment.

Preferred Qualifications