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Administrative Assistant - Order Processing

Gordon, Inc.

Bossier City, LA

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JOB DETAILS
SKILLS
Administrative Skills, Business Operations, Communication Skills, Construction, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Insurance, Documentation, Employee Assistance Plan, Establish Priorities, Health Insurance, High School Diploma, Interpersonal Skills, Life Insurance, Manufacturing, Microsoft Office, Multitasking, Operations, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Service Delivery, Team Player, Vision Plan, Writing Skills
LOCATION
Bossier City, LA
POSTED
21 days ago
Benefits:
  • Employee Assistance Program (EAP)
  • Disability Insurance
  • Life Insurance
  • Employee Stock Ownership Plan (ESOP)
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Position Overview
We’re seeking a highly organized, proactive, and energetic Administrative Assistant to support our order processing team in Bossier City, LA.
This role plays a key part in daily business operations and customer support. Primary responsibilities include:
  • Accurately entering and managing customer orders
  • Handling incoming customer calls with professionalism and efficiency
  • Processing and maintaining essential paperwork and documentation
  • Supporting internal teams to ensure smooth workflow and communication
The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of their work while delivering outstanding service to both internal and external stakeholders.

Education & Experience
  • High School Diploma required
  • Experience in Manufacturing, Architecture, Construction, or a related field preferred
Knowledge, Skills & Abilities
  • Proficient in Microsoft Office Suite
  • Strong organizational skills with the ability to prioritize and manage multiple tasks
  • Detail-oriented with a high level of accuracy
  • Excellent written and verbal communication skills
  • Strong presentation and interpersonal skills
Customer-Focused Mindset
  • Demonstrates a commitment to exceptional service
  • Takes ownership in resolving customer concerns (or ensures proper follow-up)
  • Actively listens, asks clarifying questions, and confirms understanding
  • Follows up promptly and consistently
  • Builds positive connections through professionalism, warmth, and respect
Work Style & Professional Attributes
  • Strong sense of accountability and reliability
  • Positive attitude and team-oriented mindset
  • Able to work independently while also collaborating effectively
  • Comfortable working autonomously with guidance on complex matters
  • Open to feedback and adaptable to change
  • Actively supports and engages in company culture

About the Company

G

Gordon, Inc.

Gordon, Inc., located in Bossier City, LA, is recognized as a leader in the engineering and manufacturing of custom architectural specialty products. For over 50 years, our products have been used to help create commercial, industrial and institutional buildings worldwide. Notable Gordon projects include DFW International Airport, Dallas Cowboys Stadium, 9/11 Memorial Museum, and World Trade Center Tower 1, the Freedom Tower. Gordon specializes in sustainable architectural metal products for interior and exterior applications. Product applications include specialty metal ceilings and wall systems, drywall and plaster trims, column enclosures, and many other architectural specialty products. Systems are designed for commercial, acoustical, educational, cleanroom, data center, healthcare, correctional, industrial, and institutional environments. Gordon, Inc. is an award-winning manufacturer and is widely known throughout the industry as the leader in custom architectural specialties. Company Benefits: Gordon, Inc. is an employee owned company. As an employee of Gordon, Inc., you will be allowed to share in the value and growth of the company and accumulate ownership in the stock of the company, at no cost to you. Gordon, Inc. also offers Health, Dental, Voluntary Term Life insurance and Disability benefits as well as a comprehensive 401k Retirement Plan and paid time off. We are an equal opportunity employer. For more information, please visit our website at www.gordon-inc.com.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Construction
FOUNDED
1964

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