Administrative Assistant

Under the supervision of the Center Director or assigned supervisor, the Administrative Assistant performs a variety of office support functions; provides superior customer service; enters and maintains student information using computer database software and creates and maintains reports as required.

This position participates in promoting the CET mission and initiatives and in the accomplishment of the organization’s goals.

ESSENTIAL JOB FUNCTIONS (May include but is not limited to the following):

• Performs general administrative, clerical and superior customer service support duties. Responds to electronic mail as appropriate. Conducts follow-up phone calls.
• Receives, processes, enters, checks, compiles, verifies, tracks, retrieves, maintains, distributes and files data.
• Maintains and updates the database as appropriate; provides a variety of reports.
• Uses computer programs to analyze, process, record, retrieve and verify statistical data; operates computer, peripheral equipment, calculator, copier and other office machines.
• Exhibits confidentiality, initiative, creativity, flexibility, self-motivation, enthusiasm and professionalism in performing job functions.
• Composes correspondence as necessary.
• Communicates information in person or by telephone where knowledge of some policies and procedures are necessary.
• Performs administrative support duties to assist the Department staff in meeting reporting requirements, functional responsibilities and research objectives.
• Responds to the public in a cordial, courteous and professional manner; answers the telephone and relates messages.
• Accesses confidential records, student files, including progress reports that may be shared with sponsoring agents, complying with all federal and state laws regarding adherence to safeguards to protect confidential student data.
• Assists with inventory of office supplies and other training materials.
• Processes purchase orders in accordance with fiscal policies and procedures.
• Attends staff development trainings which may require overnight travel, as required.
• Conducts regular inspections of designated work areas and equipment and reports any hazardous or unsafe working conditions to their supervisor. Works with other staff to participate in emergency disaster drills.
• Performs other program related duties as required.

REQUIRED KNOWLEDGE AND ABILITIES:

• Knowledge of computer equipment operations and various Microsoft Office software programs including, Word, database management and spreadsheets.
• Possess effective customer relation skills; exhibit sensitivity to a multicultural student population.
• Knowledge of recordkeeping techniques.
• Must have effective oral and written communication skills, in person and over the telephone.
• Knowledge of procedures, methods and references used in the evaluation of student records.
• Ability to maintain effective and cooperative working relationships with others.
• Ability to work independently with minimal supervision.
• Ability to process documents accurately in a timely manner.
• Ability to prioritize work, work effectively with frequent interruptions and meet stringent schedules and timelines.
• Ability to work under pressure.
• Ability to perform arithmetic calculations and reconcile financial data.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of safety standards for office work environment.
• Perform related duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required and training or a minimum of 1 year experience in general office procedures.
• Experience in a similar field or a combination of experience, education and training related to the essential duties.
• Experience working with persons of diverse socio-economic and ethnic backgrounds.

EQUAL EMPLOYMENT OPPORTUNITY:

CET will consider and hire qualified applicants without discrimination. CET maintains as its staffing goal to recruit and maintain a workforce that reflects the diversity of the CET community.

The mission of CET, an economic and community development corporation, is to promote human development and education by providing people with marketable skills training and supportive services that contribute to self-sufficiency.

We are driven to help those who want a better life get the skills needed for meaningful work. CET’s job training programs teach marketable skills to people of all educational levels and backgrounds, especially those most in need. In addition to teaching trade skills in growing fields, we provide supportive services and job placement assistance.

Everyone deserves the dignity of self-sufficiency. We believe in a hand-up, not a hand-out. We want to help lift people out of poverty and into a brighter future.