Administrative Assistant - PetSmart Charities

PetSmart Charities is a mission-driven nonprofit committed to making the world a better place for pets and all who love them. With over $600 million granted to organizations across the U.S., Puerto Rico, and Canada, we’ve made a meaningful impact – helping millions of pets find loving homes, expanding access to affordable veterinary care, fighting pet hunger, and providing disaster response in times of crisis.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This role is ideal for an experienced administrative professional who brings a proactive, solutions-oriented mindset, enjoys supporting leaders and teams, and takes pride in creating well-organized, welcoming, and impactful experiences – both day-to-day and through events. This role supports multiple directors across the Charities Leadership Team, each with distinct priorities and ways of working. Success in this role requires strong judgment, the ability to manage competing priorities, and comfort operating with a high degree of autonomy in a fast-paced, evolving environment.

Key Responsibilities

Leadership & Administrative Support

• Provide high-quality administrative support to multiple directors, helping leaders stay organized, prepared, and focused on highest priorities in a dynamic, multi-stakeholder environment
• Own and optimize complex, frequently shifting calendars across multiple leaders, proactively resolving conflicts, making tradeoffs, and aligning time to business priorities
• Prioritize and manage competing requests across leaders, exercising sound judgment and escalating when alignment is needed
• Coordinate meetings and team gatherings end-to-end, including scheduling, materials, logistics, and follow-ups to ensure effective outcomes
• Provide hands-on support during events as needed to ensure everything runs seamlessly
• Arrange travel and logistics for directors
• Support expense reporting and p-card reconciliation with accuracy and attention to detail
• Assist with onboarding and offboarding processes, helping new team members feel welcomed and set up for success
• Support day-to-day team needs such as ordering supplies, sorting & delivering mail, sending recognition (e.g., kudoboards), and coordinating department meetings
• Build strong, collaborative relationships across the Charities team and with external partners

Experience & Qualifications

• 5–8+ years of administrative experience, including support for multiple senior leaders (Director level or above) in a matrixed environment
• Strong organizational skills with the ability to manage multiple priorities and adapt as needs shift
• Experience planning and coordinating meetings or events with multiple stakeholders
• A proactive, self-directed approach with the ability to anticipate needs and solve problems thoughtfully
• Excellent interpersonal and communication skills, with a collaborative and service-oriented mindset
• High level of professionalism, discretion, and ability to handle sensitive information
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Word) and Adobe Acrobat
• Demonstrated ability to manage competing priorities across multiple stakeholders and make independent decisions
• Experience operating in ambiguous environments with shifting priorities
• Strong judgment and ability to proactively identify and solve problems

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more!

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.