Administrative Assistant

NESCO Rentals

Phoenix, AZ

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JOB DETAILS

SKILLS

Adjudication, Administrative Skills, Analysis Skills, Background Investigation, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Healthcare Providers, Hospital, Legal Support Skills, Mail Processing, Microsoft Office, Multiplatform/Cross-Platform, Multitasking, Office Suites, Organizational Skills, Record Keeping, Systems Administration/Management, Telephone Skills

LOCATION

Phoenix, AZ

POSTED

9 days ago

Administrative Assistant (Legal/Claims Support) - Hybrid Opportunity

Phoenix, AZ
Hybrid after training
Full-Time

Position Overview

We are seeking a highly organized and detail-oriented Administrative Assistant to support a fast-paced claims and legal support environment. This role involves heavy administrative coordination, communication with multiple parties, and managing case-related tasks across several systems.

Important: An extensive internal background check is required and may take up to one month to complete. Candidates must be comfortable with this process.

Key Responsibilities

Front Desk / Switchboard Duties

Operate multi-line phone system: answer, direct, and transfer calls
Greet and check in visitors
Take messages, provide information, and maintain records
Monitor alarms, handle emergency calls, and manage paging systems
Sort mail and provide general administrative and customer support

Administrative & Case Support

Coordinate and schedule consultative examinations (CE) for claimants
Locate medical providers and specialists based on claimant location
Prepare, print, assemble, and distribute CE packets (mail/fax)
Track and follow up on appointments, documentation, and pending items
Maintain accurate records using internal tracking systems

Communication & Coordination

Respond to inquiries from claimants, attorneys, medical providers, and vendors
Contact claimants regarding appointments, missing paperwork, or updates
Communicate with doctors, hospitals, and other sources for reports and authorizations
Provide basic claim status updates and assist adjudicators as directed

Case Support Functions

Assist with case development activities requiring analysis and judgment
Ensure daily assignments are completed and properly tracked

Qualifications

Legal education or related experience preferred
Strong computer skills (Microsoft Office and/or Google Suite)
Ability to multitask across multiple systems and platforms
Excellent organizational skills and attention to detail
Strong communication and customer service skills

Schedule & Work Environment

Fully onsite during training
Opportunity to transition to hybrid (1 day remote/week) after training

Interview Process

Virtual interviews

Additional Details

Potential for full-time conversion based on performance within the first 4-5 weeks

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company

NESCO Rentals

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